Shakespeare Distillery Retail Assistant
Stratford upon Avon
Approximately 15 hours per week, to include 1 weekday shift and 1 weekend shift.
Role Summary:
Join the team at Shakespeare Distillery and be the face of our 1 High Street store, delivering outstanding customer service while helping visitors discover and purchase our award-winning products. This dynamic role goes beyond retail—alongside selling, restocking, and merchandising, you'll play a key part in enhancing the customer experience. You may also support immersive events at our town centre venue, Judith's, by welcoming guests, serving drinks, and assisting event hosts. With opportunities to be involved in external events, this is a fantastic role for someone passionate about great service, storytelling, and craft spirits.
Responsibilities and Duties:
1. Undertake retail sales of our products in our Stratford High St. shop
2. Merchandise the shop and keep it stocked up and tidy throughout the day
3. Offer customers taster samples and suggested serving pairings of products
4. Manage sales processes through our till / EPOS system
5. Cash up at the end of the day and prepare the shop for the next day
6. Gain sufficient knowledge to be able to talk confidently and knowledgably about Shakespeare Distillery and the wider craft spirits category to guests
7. Ensure the adherence to the 'Challenge 25' alcohol retailing procedure, and maintain the necessary records
8. Prepare and serve alcoholic and non-alcoholic beverages to guests (if working at events where a Shakespeare Distillery bar service is in operation, this could include in Judith's or events such as a food festival)
9. Support other one-off activities as required
Desired Skills and Experience:
· Previous retail experience
· You will be a confident and engaging communicator with a strong focus on customer service
· You should be organised with an ability to work unsupervised
· Be friendly and engaging and be able to build relationships with people with ease
· Demonstrable sales skills – be able to maximise sales opportunities and encourage up-sell
· You will have, or be able to acquire quickly, a strong knowledge base of the craft spirits sector
· You should strive to work efficiently, looking for opportunities to improve working practice
· You should be able to work with accuracy and attention to detail
· Numeracy to GCSE C-grade or above (or equivalent)
Your own car and clean driving licence is desirable.
Why work for Shakespeare Distillery?
We are a small team with big ambitions. We work in a fun, relaxed and supportive environment. You have the opportunity to get involved in shaping the businesses future and we believe in allowing team members to play to their strengths each day.
We offer staff discounts for all Shakespeare Distillery products and experiences.
Nest pension.
28 days holiday per year (pro rata for part time workers).
About Shakespeare Distillery
Established in 2015 in Stratford upon Avon, Shakespeare Distillery is an artisan spirit producer, we are passionate about creating high quality spirits and sharing this passion through our visitor experiences.
We have won a number of awards at the West Midlands Tourism Awards, Herald Business & Tourism Awards and have received a Tripadvisor Travellers' Choice Award for the past 5 years running, together with receiving many hundreds of positive reviews on sites such as Tripadvisor, Facebook and Google attesting to the quality of the experiences.
Job Types: Part-time, Permanent
Pay: From £12.50 per hour
Expected hours: 15 per week
Benefits:
* Company events
* Company pension
* Store discount
Application question(s):
* Please tell us in a couple of sentences why you are applying for this role (relating to your experience, skills etc) and what interests you about working for Shakespeare Distillery?
* Please confirm you are willing to work at weekends, as this is when we are at our busiest with retail, tours and experiences.
Work Location: In person
Application deadline: 03/09/2025