Job Description
Location - Rugby
Hours - 39 hours per week
Salary range £35,084 - £38,369 depending on experience
The Heart of England Co-operative Society is seeking an experienced and community-focused Lead Community Funeral Director to uphold our long-standing reputation for delivering exceptional funeral care. This pivotal role ensures the highest standards throughout every stage of the funeral journey-before, during and after-while leading colleagues across a cluster of funeral branches to deliver service excellence, operational quality and meaningful community engagement.
About the Role
As a Lead Community Funeral Director, you will oversee operational standards, lead and conduct funerals, and support colleagues across client-facing and support teams. You will ensure every client receives thoughtful, personalised care by establishing their needs, advising on products and services, and maintaining strong relationships with external agencies such as crematoria, clergy, hospitals and care homes. You will champion high professional standards, ensure compliance with relevant regulatory bodies, support colleague development, and contribute to the Society's goals through effective operational leadership, community activity and business development.
Key Responsibilities
1. Lead funeral arrangements and conduct funerals, ensuring client wishes are fully met.
2. Oversee operat...