A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. The Emergency Department at NNUH is seeking to recruit highly dedicated and passionate individuals to join our team as Health Care Assistants for Mental Health. The NNUH hosts the busiest Emergency Department in the East of England seeing over 120,000 patients every year. This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do. We’re looking for an individual with excellent communication skills who is capable of providing the highest possible standard of patient care.
Responsibilities
* Supporting staff in deescalating distressing situations
* Providing support and ensuring patient safety, especially for those at risk of self harm or aggression
* Maintaining clear documentation and communicating observations to the Nursing Team
* Under the direction of the Registered Nurse, work with all members of the multidisciplinary team to contribute to the provision of the highest standards of patient care
* To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care
* To carry out duties as specified within the Trust’s Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care
* To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s physical health or mental health condition
* To report all care that has been given to patients within the team to a Registered Nurse
* To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times
* To respond appropriately to clinical emergencies to ensure the patient receives appropriate care, being aware of the role in emergency situations
* To be aware of and adhere to all Trust policies, procedures, nursing guidelines when undertaking any activities
* To assist with providing any reasonable adjustments for patients considered to have complex health needs to ensure that they are able to understand and make decision regarding their care and treatment to the best of their ability and to ensure their safety remains paramount
* Provide and deliver a high standard of individualised personal nursing care in accordance with the essence of care standards
* To keep the clinical area clean and tidy maintaining a safe environment
* Expected to act as a role model to others in all aspects of work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence
Qualifications
* Qualified to NVQ Level 3 in Care/Health and Social Care
* Excellent communication skills
* Ability to provide highest standard of patient care
* Experience in deescalating situations and patient safety
* Adherence to Trust policies, procedures and nursing guidelines
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24‑hours confidential counselling support
* On-site NurseryOn-site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff. We are a friendly, collaborative hospital working with local services and home to N&N Hospitals Charity. The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people.
This advert closes on Monday 12 Jan 2026.
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