Job Summary
This is a new role within the 0-19 Public Health Nursing service, developed in recognition of the large admin team and the Trust's vision for compassionate leadership in supporting colleagues. This is an opportunity for an experienced manager to join a team and have a real impact on the staff within it. The post is 30 hours per week with a pattern to be agreed with the successful candidate, but to be worked between 8am and 5pm across Monday to Friday, four or five days per week. The 0-19 Public Health Nursing service operates out of different offices across Worcestershire, and we are able to offer the successful candidate a choice of base. The role requires extensive travel across the county on a regular basis, so access to a vehicle and the ability to work flexibly is essential. Following induction and training, some home working will be available.
Interviews are scheduled for 29 September 2025.
Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK.
Main duties of the job
Day-to-day work will include managing a large team of administrators and administration assistants with the support of two senior administrators. You will also work closely with the Operational Manager to develop and maintain robust and efficient processes within all areas of the service. Data collection, reporting and data quality is also a key part of this role.
The successful candidate will be expected to plan their work to enable them to spend time in each of the staff bases across the county to provide face-to-face support to administrators. You will offer regular 1:1 meetings and facilitate peer support sessions for the admin team.
We envisage that this new role will be busy and varied and will require the post holder to have a flexible approach and a calm, professional manner. The ability to work accurately whilst multi-tasking is essential. A can-do attitude and excellent customer service skills are a must.
The successful candidate will have excellent verbal and written communication skills, excellent organisational skills, and a keen eye for detail. You will be used to working to processes to complete tasks by deadlines and always have the best interests of the patient at the centre of everything you do.
About Us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across Herefordshire and Worcestershire. Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* Generous NHS pension and enhanced pay when you work unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
If you would like to know more, please visit our website. We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust’s understanding of where you gained interest in working for the Trust.
Details
Date posted: 09 September 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £31,049 to £37,796 a year pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: C9798-1637
Job locations
Catshill Clinic, 17 The Dock, Catshill, Bromsgrove, Worcestershire, B61 0NJ
Henwick Halt Medical Centre, 1 Ingles Drive, Worcester, WR2 5HL
Droitwich Medical Centre, Ombersley Street East, Droitwich, Worcestershire, WR9 8RD
Job Description
Job responsibilities: For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Essential
* Ability to communicate clearly and effectively in English in both verbal and written formats
* Excellent organisational skills
* Advanced IT skills. These will be tested at interview
* Numerate with the ability to monitor budgets
* Ability to collate and analyse information
* Accuracy and attention to detail
* Able to demonstrate the ability to use initiative effectively
* Line management
* Supervisory skills
Additional criteria
* Willingness to commit to continuing professional development
* Professional manner as a representative of the Trust
* Tact and discretion for dealing with confidential information
* Ability to meet the travel requirements of the role
* You understand that we will not provide sponsorship to work for this role.
Experience
Essential
* Significant recent Senior Administrative/Secretarial experience (usually demonstrated by a minimum of 3 years experience at this level)
* Significant experience of supervision/management of staff
* Developing and managing admin systems
Desirable
* Previous NHS experience
* Previous experience working within health services
* Monitoring of budgets
Knowledge
* Extensive knowledge of administrative systems and processes
* Extensive knowledge of Microsoft Office Suite
* Understanding of the Data Protection Act and code of confidentiality
Qualifications
* Educated to Degree level in a relevant subject or equivalent, or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer: Herefordshire and Worcestershire Health and Care NHS Trust
Address: Catshill Clinic, 17 The Dock, Catshill, Bromsgrove, Worcestershire, B61 0NJ
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