Homeless Centre Officer
Grade B - £28,598 - £33,699
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
In this role, you will provide practical, day‑to‑day support to households experiencing homelessness, often in emergency or crisis situations.
Working within one of our supported accommodation centres across the city, you will be part of a team delivering a temporary accommodation service, ensuring residents feel safe, supported and able to move forward.
Responsibilities
* Supporting residents on arrival and throughout their stay in temporary accommodation
* Assisting with housing benefit claims and basic financial arrangements
* Helping residents plan their move into longer‑term accommodation
* Carrying out room inspections and safety checks
* Responding flexibly to the needs of individuals and families
* Writing brief case notes and maintaining accurate records
* Working collaboratively with colleagues and partner agencies to support positive outcomes
About You
We’re looking for people with the right values and personal qualities—full training and ongoing support will be provided.
* Be compassionate, empathetic and genuinely motivated to help others
* Have strong communication and customer service skills
* Be confident working with a diverse range of people, including those with complex needs
* Be able to build trust and positive relationships with residents
* Have basic IT skills to record case notes and work with simple data
* Be organised, adaptable and able to respond to changing situations
Weekly Hours and Shift Pattern
Weekly hours will be on a rota-based shift pattern, including evenings, weekends and bank holidays. Shifts will be from 8am – 9.30pm Monday - Friday and 8am – 8.30pm on weekends.
Employment Conditions & Equal Opportunities
Birmingham City Council is an accredited Disability Confident Leader employer. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.
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