Location: Birmingham
Hours: 37.5 hours per week
Contract: Full‑time, Permanent
Salary: £29,000 per year (On‑call may be required, paid on top of salary)
About the Role
As a Senior Care Coordinator, you will play a key role in organising daily care delivery by managing rotas, coordinating staff allocation, and responding to operational enquiries. You will work closely with internal teams to ensure care arrangements run smoothly, records are maintained accurately, and services meet required standards. This is a varied and fast‑paced position, ideal for someone who enjoys problem‑solving, organisation, and being at the heart of service delivery.
Key Responsibilities
* Coordinate daily rotas to ensure care packages are safely and consistently covered
* Act as a main point of contact for staff and internal teams, handling day‑to‑day enquiries
* Work collaboratively with colleagues to support effective and responsive care delivery
* Match staff skills, experience, and availability to individual care requirements
* Maintain accurate records in line with company procedures and compliance expectations
* Support continuous service improvements and positive team working
* Participate in the on‑call rota as required
About You
* Experience in care coordination, health and social care, or a relevant administrative role
* Ability to manage multiple priorities within a busy operational environment
* Strong communication skills with excellent attention to detail
* Confident using Microsoft Word, Outlook, and Excel
* NVQ Level 2 in Health and Social Care (or equivalent)
* Full UK driving licence
Benefits
* Discounts available across a wide range of retailers
* Company pension scheme
* Access to gym and cycle‑related savings initiatives
* Health cash plan for routine medical expenses
* Life assurance cover
* Critical illness protection
* Income protection support
About Leaf Complex Care
Leaf Complex Care provides specialist support to individuals with complex needs, enabling them to live safely and independently within their communities. The organisation is known for its compassionate, structured approach to care delivery and its commitment to both service users and care professionals.
The successful applicant will undergo a free enhanced disclosure from the Disclosure Barring Service & other compliance checks required.
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