About The Role
First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together.
This is a hands-on management role, ideal for a junior to mid-level FM Manager or a seasoned Facilities Coordinator ready to take the next step.
We Are Looking For Someone Who Is
* People focused and visible, spending time directly with their team.
* Ambitious and eager to grow, with a realistic approach to stabilising and developing a new, inexperienced team.
* Practical and approachable, equally comfortable coaching individuals and improving operational processes.
* Motivated by making a tangible impact, rather than operating solely at a strategic level.
This is a fantastic opportunity for someone ready to take ownership, drive improvement, and grow with FRG as we expand our Facilities Management offering.
Job Description
Team Leadership & Development:
* Lead and support a facilities team, primarily composed of officers, providing daily guidance and motivation.
* Coach, mentor, and train team members to enhance confidence, capability, and service excellence.
* Conduct regular one-to-one meetings and team briefings to monitor performance and foster growth.
* Create a positive, inclusive, and accountable team culture.
Operational Delivery
* Oversee the smooth running of daily facilities operations, resolving issues promptly and effectively.
* Monitor staff attendance, performance, and adherence to operational procedures.
* Serve as the first point of escalation for operational challenges, ensuring quick resolution and service continuity.
* Build and maintain strong relationships with internal departments and external partners.
Innovation & Process Improvement
* Evaluate and refine existing processes to drive efficiency and elevate service standards.
* Establish clear systems for reporting, communication, and accountability.
* Collaborate with senior management to implement new approaches that enhance client satisfaction and team engagement.
Compliance & Standards
* Ensure all activities comply with health & safety regulations and company policies.
* Support audit readiness and uphold industry standards and best practices.
* Maintain accurate documentation to evidence service delivery and performance metrics.
Essential Skills
* Previous experience in a facilities management or service delivery role, with responsibility for managing staff.
* Strong people-management skills, with the ability to train, coach, and motivate an inexperienced team.
* Excellent organisational and problem-solving ability.
* A practical and proactive approach to getting things done.
* Strong communication skills, able to engage confidently with staff, management, and clients.
* IT literacy and ability to use reporting/management systems.
Desirable
* Knowledge of facilities operations (e.g., soft services, security, or building support).
* Experience introducing improved processes and procedures.
* Understanding of compliance and health & safety within FM.