Please note: City of Lincoln Council do not accept CVs.
The City of Lincoln Council is seeking a highly motivated individual to work with the Void Support Team based at Hamilton House on a fixed term basis to cover maternity leave. The successful candidate will support the team with the process from when a tenant terminates their tenancy, right through to a new tenant being signed up. They will also support the Void Repairs Team in raising the repair schedules and recharges. The role includes creating Tenancy Agreements and new tenant packs, uploading recharge evidence and liaising with external contacts.
We are looking for someone with great:
* Communication skills.
* IT skills.
* Attention to detail.
* Customer care skills.
* Team working skills.
* Ability to use own initiative.
Key responsibilities:
* Work under the general direction of the Void Support Team Leader by providing an efficient service that meets identified outcomes, proactively receiving and dealing with enquiries, and resolving issues in so far as possible.
* Provide administrative support to the Void Management teams including updating IT systems and processing of information.
The successful candidate will be able to demonstrate:
* Ability to negotiate confidently and effectively.
* Experience of working directly with the public.
* Ability to prioritise workload and work under pressure to deadlines and changing demands on time.
* Experience of working in an office environment undertaking a variety of administration tasks or equivalent e.g. voluntary sector or Housing Association.
* Knowledge of basic law and how it relates to allocations and council tenancies – e.g. tenancy agreements, allocations, sign-ups.
Benefits we offer:
* Flexible working options / Flexi time scheme.
* Generous annual leave entitlement plus bank holidays.
* Local government pension scheme (currently 23.4% employer contribution).
* Employee online discount scheme (including cinema, retail / supermarkets and homeware / tech).
* Health and Wellbeing support.
* Sustainable Travel Options (Tax free bike scheme and discounted City parking).
* Free on-site parking at Hamilton House.
In order to complete your application, please visit our website. You will find the essential criteria required for the role in the person specification section of the job description, so please ensure you address this in your supporting statement.
All external candidates are subject to satisfactory pre-employment checks and a 6-month probationary period. This role also requires a standard DBS check.
Please be aware that the City of Lincoln Council does not hold a UKVI sponsor licence and is therefore unable to sponsor work visas. If you think you may require a visa to work in the UK, please refer to UK Visas & Immigration before applying as you may be eligible to work in the UK via an alternative visa route.
As a Disability Confident Scheme employer, we guarantee to interview all disabled applicants who meet the essential criteria for the vacancy.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £26,020.00-£26,077.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Flexitime
* Free parking
* Health & wellbeing programme
* On-site parking
Work Location: Hybrid remote in Lincoln LN6 7DJ