Overview
Our client, an international luxury interiors brand, is looking for a service-driven Sales / Account Manager to join their collaborative and successful team. Renowned for their beautifully crafted textile collections and strong relationships within the architecture and interior design community, the brand continues to grow its presence across the high-end interiors market through design-led product, exceptional service, and meaningful industry connections.
Within this role, you will be focused on driving sales while managing new and existing customer accounts, assisting with enquiries and processing orders. You will also be responsible for building successful relationships and seeking new business opportunities, working alongside an ambitious sales team. The ideal candidate will have a genuine passion for high-quality, sustainable textiles and a strong appreciation for design and craftsmanship. You will enjoy building long-term client relationships, delivering exceptional customer service, and working within a fast-paced, collaborative environment. The company offers an autonomous and forward-thinking culture, a friendly and supportive studio environment, hybrid working options and more.
Key Responsibilities
* Acting as the main point of contact for client and partner queries, ensuring a seamless service experience
* Managing key client accounts and support with product specification and purchasing across the studio’s collections
* Maintaining strong relationships with external partners, ensuring showroom displays and sampling are consistently presented to a high standard
* Providing expert product knowledge and guidance to clients, delivering a highly personalised customer experience
* Communicating new product launches, collections and relevant updates to clients and partners
* Attend stakeholder meetings to review pipelines and strengthen brand understanding
* Identifying and developing new business opportunities and potential client relationships
* Collaborating cross-functionally with internal departments to support communication and commercial objectives
* Monitoring partner performance and preparing regular reports on growth, opportunities and key business updates
Key Skills / Requirements
* 2+ years sales/customer service experience, in the luxury textile/interiors space
* Knowledge of the UK and European or US interior design market
* Keen attention to detail and an eye for design, with a passion for interior design and fabrics
* A creative mind that can recommend, suggest, and help customers
* Excellent customer service skills
* Highly organized and able to meet deadlines by prioritizing and completing tasks to ensure excellent results
* Passionate about building customer relationships
* Team orientated whilst also able to work proactively and autonomously
The Crowd is an equal opportunities employer and agency.
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