Job Description As a Concierge Manager you will lead the transformation and ongoing delivery of a best-in-class Front of House and concierge service at Together’s Head Office in Cheadle. This newly created role will set the standard for colleague, client, and guest experience by creating a welcoming, professional, and secure environment that represents the organisation’s brand and values. A key focus of this role is building trust and credibility with senior stakeholders, influencing the adoption of modern service standards, and creating a culture of excellence across the Front of House team. As a Concierge Manager you will: Lead, manage, and develop the concierge and reception team to deliver a consistently exceptional experience. Design, embed, and continuously refine service standards and operating procedures. Ensure seamless colleague and visitor journeys from pre-arrival to departure. Oversee presentation and operational readiness of reception, meeting rooms, and public-facing areas. Build strong relationships with senior leaders and key stakeholders, acting as the go-to person for Front of House matters. Gather feedback and convert insight into meaningful service improvements. Introduce hospitality-style methodologies suitable for a corporate financial services environment. Develop KPIs and customer satisfaction measures to drive continuous improvement. Oversee visitor management, room bookings, event hosting/coordination, and Front of House operational controls. Act as the Front of House lead for day-to-day building security, ensuring a safe and secure environment for colleagues, visitors, and clients. Work closely with the Facilities and GTS teams to ensure access control, visitor passes, contractor sign-in, and incident response procedures are consistently applied. Serve as the first point of escalation for Front of House-related security incidents, ensuring calm management and appropriate handover to Security or Emergency Services where required. Support incident reporting, investigations, and post-incident reviews relating to Front of House or public-facing security matters. Ensure compliance with health & safety, GDPR, security, and internal governance standards. Maintain effective communication with the Facilities team and key business stakeholders. Train, coach, and motivate a high-performing concierge team.