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Our client is a multi-award-winning technology specialist with nearly 40 years of experience delivering IT services, telecoms, and print solutions. As a leading Managed Service Provider and Cyber Security expert, they’re dedicated to providing reliable, high-quality support to a diverse range of clients.
They’re now looking for a skilled and motivated 2nd Line IT Technician to join their team. This is an exciting opportunity to play a key role in supporting clients, resolving complex IT issues, and ensuring smooth day-to-day operations across varied technical environments.
Key Responsibilities
* Provide 2nd line support for hardware, software, and network issues.
* Diagnose and resolve complex technical incidents promptly.
* Assist with installations, configurations, and system maintenance.
* Monitor and maintain systems for optimal performance and security.
* Contribute to IT projects and system upgrades.
* Deliver excellent customer service both remotely and on-site.
* Ensure all work aligns with best practices and compliance standards.
About You
* Previous experience in a 2nd line support role, ideally within an MSP or cybersecurity setting.
* Strong understanding of Windows operating systems.
* Confident troubleshooting networks, servers, and related infrastructure.
* Familiar with cybersecurity principles and practices.
* Excellent communication and problem-solving skills.
* Able to work both independently and as part of a team.
* Prior IT support or helpdesk experience essential; customer service background beneficial.
* Company pension scheme
* Free on-site parking
* Birthday day off
* Early finish on Fridays
Why Apply?
You’ll be joining a forward-thinking, award-winning team that values collaboration, innovation, and continuous development. Expect to work with cutting-edge technology on exciting projects, all within a supportive environment that encourages growth and progression.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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