Summary This business administration apprenticeship provides hands-on experience in supporting the operational delivery of professional standards and CPD programmes at ETF. The role focusses on ensuring smooth departmental operations through data management, workflow tracking, stakeholder communication, and quality assurance. Wage £23,000 a year Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours 10am-5pm Monday to Friday, hybrid (a mix of in-person and remote work). 30 hours a week Start date Monday 6 April 2026 Duration 1 year 6 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work The apprentice will assist with administrative processes, maintain accurate records on key systems, support finance and logistics tasks, and contribute to the efficient running of CPD activities, including online delivery. The Business Administration Apprentice will work closely with colleagues from across the CPD & Standards functions to: Support internal and external customers with queries and communications about the activity of the team. Create and maintain mechanisms for tracking the activity of the team and progress. Support the processing and reporting of data associated with team activities. Build and maintain essential data on key IT systems. Support the logistics and smooth-running of the department, e.g. meeting and project administration, tracking actions, room / travel bookings, support for live online delivery of CPD. Complete administrative tasks in the Learning Management System (LMS), to include setting up and checking the set up of events. Quality assure and proofread team documents, templates, information and outputs Adapting templates, briefs and guidance according to instructions. Support with finance process administration including raising POs and updating team finance tracker Complete ad hoc admin tasks, using AI tools as needed. Use of generative AI in carrying out your responsibilities is expected. The ethical use of Generative AI at ETF At ETF, we embrace generative artificial intelligence (AI) with a strong ethical foundation, using it to unlock new levels of productivity, creativity, and impact across all roles. We believe AI is not just a tool - it’s a powerful partner in helping you work smarter, save time, and focus on what matters most. That’s why we expect every employee to use Co-Pilot actively and routinely as part of their daily workflow. Together, we can harness the full potential of AI to elevate our work and shape a future where innovation thrives. As part of our commitment to continuous improvement, you’ll be expected to demonstrate how you’re using generative AI in your work through performance assessments. If you need support or training, please reach out to one of our AI Champions - they’re here to help you build confidence and unlock the full value of these tools. Where you'll work 157-197 BUCKINGHAM PALACE ROAD LONDON SW1W 9SP Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider BPP PROFESSIONAL EDUCATION LIMITED Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship. More training information BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience. Requirements Essential qualifications GCSE in: 5 GCSEs including Maths and English (grade AC/9-4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Problem solving skills Team working Highly organised Microsoft Office Is solution orientated Flexibility Adaptability and resilience Interpersonal skills Financial literacy Ability to prioritise Multiple tasks to deadlines Written communications skills Motivated Able to work independently Other requirements Demonstrates strong communication skills Is confident and able to work independently, with support Is committed to self-improvement and motivated to keep learning Is adaptable to and enthusiastic about adopting new technologies Is committed to the ETF’s values, promotes them and works in accordance with them Demonstrates knowledge, understanding and a personal commitment to equity, diversity, inclusion and belonging (EDIB) across all areas of work About this employer Professional body for FE and Skills, we bring together workforce and promote its professionalism, so that excellent teaching and leadership enable every learner to succeed. The Education Training Foundation (ETF) is the workforce development body for the Further Education (FE) and Skills sector. We work in partnership with others to deliver professional learning and development for teachers, trainers and leaders. We balance government priorities with sector needs to achieve our core charitable purpose to improve education and training for learners aged 14 and over. The ETF believes that the key to improving education and training is to support teachers, trainers and leaders to excel. Everything we do is in pursuit of its vision of: • Highly effective, professional confident teachers and trainer • First class leadership of the sector • FE as the career of choice for ambitious professionals who wish to make a difference. After this apprenticeship No guaranteed employment after the programme. There will be an opportunity to apply for a permanent or fixed term employment opportunity, dependent on budget and availability of vacancies at the end of the placement. Ask a question The contact for this apprenticeship is: BPP PROFESSIONAL EDUCATION LIMITED The reference code for this apprenticeship is VAC2000019917.