Vacancy Information
Hourly rate of pay: £ - £
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable, and starting and finishing times are flexible.
To start asap.
This post will be based at John Muir House, Haddington, with flexibility for remote working as part of a hybrid arrangement. Training will be office based and IT equipment will be provided.
The purpose of this role is to assess and make decisions on claims for The Scottish Welfare Fund, including Crisis Grants and Community Care Grants.
The successful candidate will help to reduce poverty and inequalities through the delivery of an efficient and effective Financial Support service and will help build financial resilience within our communities, working closely with other Council services and external agencies to deliver a joined-up approach.
You will also contribute to the development of the Financial Support team, supporting service improvement work.
A good understanding of the UK and Scottish welfare systems is essential.
The successful candidate must be highly motivated and demonstrate experience and ability working within a customer-focused/welfare environment, having had experience of working with vulnerable people in adverse social circumstances. Excellent communication skills are very important, and the ability to deal sensitively with customers who are facing financial hardship is a key personal quality required for the role.
You will need to be confident using Microsoft Office applications and other Council IT systems to work effectively in a hybrid environment.
Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found. Home or Hybrid working options can be discussed with candidates invited for interview.
Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.
INTERNAL APPLICANTS ONLY
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).
Job Details
The Financial Support Officer contributes to an efficient and effective financial support service, promotes accountability and transparency, ensuring best value and quality of service delivery, and upholds the council's commitment to providing the correct benefits to the correct people at the correct time while adhering to established policies and standards.