Salary: £35,000 - 40,000 per year Requirements: Experience in a service delivery environment Working knowledge and practical experience of cloud migration, MS Endpoint Manager, Azure AD, SharePoint and Google Workspace Proven experience of delivering to SLAs Proven experience in excellent customer service Demonstrated understanding of technical troubleshooting and fault finding Full UK driving licence and access to your own vehicle Satisfactory Enhanced DBS check Responsibilities: Manage all incidents and customer requests from receipt through to resolution and closure Provide level 2 server, network and desktop technical support, diagnosing customer issues and delivering a high first-time fix rate Support the implementation of cloud solutions Handle incident and problem management, taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Ensure service level agreement standards are met Complete admin paperwork and documentation promptly Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to the change control process Technologies: Azure Cloud ICT Support Network SharePoint More: We are a fast-growing ICT Services & Solutions provider supporting businesses and schools across the South of England. This is a 2 Line Engineer role based in Abingdon, offering a salary of £35,000-£40,000. We invest in our people through a friendly team, personalised training, skills assessments, progression plans, one-to-one training, and access to Microsoft and Google training, accreditations and exams. We are a Microsoft Gold Partner and Google Partner, and we also offer company healthcare, purchase discounts, and social and team-building activities. We are committed to developing our teams strengths, encouraging new ideas, and helping people grow alongside experts who are passionate about tech innovation. last updated 24 week of 2026