Location & Compensation
Location: Hybrid / Norwich or London
London: £36,469 to £50,145 per annum
National: £33,593 to £46,190 per annum
Hours: 36 hours per week – flexible options considered
Contract Type: Permanent
Role Overview
As a Senior Service Desk Analyst, you’ll provide second‑line technical support for all teams within Data, Digital, and Technology (DDaT) at Clarion. This involves handling complex incidents, service requests, and problems, serving as a technical escalation point, and bridging the gap between end‑users and technical solutions. You’ll work closely with technical delivery teams to ensure smooth implementation of new services and updates, requiring expertise in various technical areas.
Responsibilities and Qualifications
Along with your ability to exercise excellent customer service, you’ll have in‑depth working knowledge of Microsoft technologies, including Windows operating systems, M365, Dynamics, Mac devices, Mac OS/iOS, and network fundamentals. You’ll need proven experience leading small to medium‑sized technology delivery projects, configuring and maintaining ITSM tools, and holding certifications in Microsoft fundamentals (M365, D365, Azure) and ITIL. This role also requires a solid understanding of cyber security, business intelligence reporting, websites, and customer journeys.
Benefits & Working Arrangements
With hybrid working and flexible working arrangements this could be the opportunity you’ve been looking for! You’ll be expected to work from the office at least one day per week. Occasional travel may be required.
AI & Recruitment Policy
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Application Process & Closing Date
To find out more about who we are and what we do, please click here. If this sounds like an opportunity for you then please review the full role profile before Senior Service Desk Analyst. Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here. Closing Date: Thursday 13th November 2025 at midnight.
Eligibility
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
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