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Infrastructure engineer / technical support

Pontypridd
Transport for Wales
Infrastructure engineer
Posted: 11 December
Offer description

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. We’re creating an inclusive transport network that everyone in Wales can be proud of.

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.
This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

To lead the implementation, maintenance, and optimisation of Transport for Wales’ (TfW0 server and cloud infrastructure, supporting critical transport operations. This role bridges operational delivery and strategic planning, contributing to infrastructure roadmaps and ensuring systems are secure, resilient, and scalable.

~ Implement and maintain server infrastructure across Azure and on-premises platforms by deploying and managing virtual and physical servers using Azure tools and local data centre resources, following best practices for configuration and security to ensure reliable, scalable, and secure infrastructure that supports business-critical applications.


~ Administer Microsoft 365 services including Exchange, SharePoint, and Intune by configuring, monitoring, and troubleshoot Microsoft 365 services using the admin centre and PowerShell, to maintain seamless communication, collaboration, and device management across the organisation.


~ Monitor and optimise backup and replication services by using Veeam and related tools to schedule, verify, and restore backups, and adjust replication settings based on performance metrics, to safeguard data integrity and ensure rapid recovery in case of system failures or data loss.


~ Participates in infrastructure projects and contributes to technical refresh planning 12 months in advance and resolving escalated complex issues by providing 2nd line support to the Service Desks and Security teams to enable business continuity.


~ Participating in an on-call rota ensuring continuity of service for TfW’s operations


Experience with Windows Server operating systems and hypervisor platforms 2016 and beyond, VMware/vSphere.)
Experiencing of using and providing support for Cloud technologies (Azure IaaS and Microsoft 365 administration.)
Data Centre operations and management including Backup and disaster recovery planning.
Knowledge of the principles of ITIL and ability to communicate technical concepts to non-technical audiences.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.
Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

Transport for Wales is a disability leader. This advert will close at midnight on the day of the application closing date stated above. Note that you must hold the permanent right to work in the UK. Byddwch yn defnyddio adnoddau Azure ac adnoddau canolfannau data lleol, gan ddilyn arferion gorau ar gyfer ffurfweddu a diogelwch i sicrhau seilwaith dibynadwy, graddadwy a diogel sy'n cefnogi rhaglenni sy'n hanfodol i fusnes.


~ Gweinyddu gwasanaethau Microsoft 365 gan gynnwys Exchange, SharePoint ac Intune drwy ffurfweddu, monitro a datrys problemau gwasanaethau Microsoft 365 gan ddefnyddio'r ganolfan weinyddol a PowerShell, i gynnal prosesau cyfathrebu, cydweithio a rheoli dyfeisiau di-dor ym mhob rhan o’r sefydliad.


~ Monitro ac optimeiddio gwasanaethau gwneud copïau wrth gefn a dyblygu drwy ddefnyddio Veeam ac adnoddau cysylltiedig i drefnu, dilysu ac adfer copïau wrth gefn, ac addasu gosodiadau dyblygu ar sail metrigau perfformiad, i ddiogelu cywirdeb data a sicrhau dull cyflym o adfer os bydd y system yn methu neu os bydd data'n cael ei golli.


~ Cymryd rhan mewn rota galwad y tu allan i oriau gwaith gan sicrhau
Profiad o systemau gweithredu Gweinydd Windows a llwyfannau Hypervisor 2016 a thu hwnt, VMware/vSphere.)
Profiad o ddefnyddio a darparu cymorth ar gyfer technolegau Cwmwl (Azure IaaS a gweinyddiaeth Microsoft 365.)
Gwybodaeth am egwyddorion ITIL a'r gallu i gyfleu cysyniadau technegol i gynulleidfaoedd annhechnegol.

Sgiliau Iaith Gymraeg
Byddai’r gallu i sgwrsio ac ysgrifennu yn Gymraeg yn ychwanegiad gwych at eich cais, ond nid yw’n hanfodol ar gyfer y swydd hon.
Mae Trafnidiaeth Cymru yn cefnogi ac yn hybu gweithwyr i ddefnyddio’r Gymraeg, a bydd yn eu hannog i ddatblygu, gwella a chadw eu sgiliau Iaith Gymraeg. Rydym yn rhoi cefnogaeth lawn i staff sydd eisiau gwella eu sgiliau Cymraeg, ac mae datblygiad personol ar gyfer sgiliau Iaith Gymraeg yn cael ei gynnig mewn amrywiaeth o ffyrdd megis dysgu ar-lein, cyrsiau ystafell ddosbarth a chyrsiau cymunedol lleol

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