Job Description
Do you have a passion for retail? Are you looking for the next step in your career? Are you great at building relationships and working both efficiently and creatively? Then this could be the role for you!
Purpose of your role:
* You will represent Dee Set as the UK's leading provider of end-to-end retail solutions.
* Establish and maintain relationships with new and existing customers.
* Ensure profitable growth of existing business and develop new business opportunities.
* Ensure that our customer's needs and expectations are always met.
Key Objectives & Responsibilities:
* Manage a portfolio of accounts with major national retailers and their suppliers.
* Provide excellent customer service at all times.
* Broker successful transitions of new business into ongoing work.
* Recommend continuous process improvements based on changing customer requirements.
* Develop new opportunities into compelling commercial propositions.
* Monitor and deliver financial KPIs including sales and profitability targets.
Responsibilities:
* Identify opportunities to provide added value services tailored to retailer solutions.
* Develop and present compelling business propositions to customers.
* Confirm and liaise with customers to identify current and future requirements.
* Ensure all customer briefs are invoiced and tracked properly.
* Own and grow all aspects of commercials related to your accounts.
* Collaborate with internal support functions to meet or exceed customer requirements.
* Identify operational improvement opportunities and support their implementation.
* Work with line managers to develop new and existing business opportunities.
* Encourage feedback for continuous improvement.
* Provide regular account performance reports.
Skills and Experience:
* Excellent communication, negotiation, and influencing skills.
* Customer-focused with a consultative and collaborative approach.
* Ability to build trust and develop lasting relationships.
* Proactive attitude with drive and tenacity.
* Understanding of customer needs and solution development.
* Financial awareness and ability to work within budgets and targets.
* Experience with major retailers or in account management preferred.
* Strong written, Excel, and communication skills, capable of operating at a senior level.
What’s On Offer:
* Hybrid role requiring weekly travel to our Stoke-On-Trent Head Office and client sites/stores.
* Full-time position: 37.5 hours/week, Monday to Friday.
* Financial and wellbeing support.
* Access to our Reward Scheme, a money-saving platform.
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