Job Description
Complaints Manager – Wealth Management
Location: West Midlands 3 x a week
Type: Full-time, Permanent
An established and highly respected independent wealth management business is on the lookout for an exceptional Complaints Manager to join their growing team. This is an exciting opportunity to lead a high-performing complaints function, working closely with financial advisers to ensure outstanding outcomes for clients across the UK.
In this pivotal managerial role, you’ll be the driving force behind operational excellence – managing a dedicated team, refining internal processes, and championing a culture of continuous improvement and client-first service.
What you’ll be doing:
1. Leading and developing the Complaints Team, ensuring high standards of service and performance
2. Managing all aspects of the complaints process, from initial receipt through to resolution and remediation
3. Overseeing breach and complaint systems, ensuring regulatory compliance and operational efficiency
4. Creating and implementing strategies to improve workflow, productivity, and client experience
5. Collaborating with internal stakeholders, including advisers and compliance teams, to uphold client protection standards
6. Produ...