Domestic Services Manager
University Hospital Southampton
Up to £45,000 per annum, plus benefits
37.5 hours per week – must be flexible to work occasional weekends and evenings when required.
Serco has an exciting opportunity for a Domestic Services Manager to join our team at University Hospital Southampton. This role will be the main interface and point of contact for all aspects of the service delivery of the Serco Domestic Services.
Key Responsibilities
* Manage all aspects of the interface between service users and the service delivery teams for Domestic Support Services.
* Manage a variety of complex service issues, making autonomous decisions to find practical solutions.
* Handle more than one complex issue or project simultaneously.
* Interpret, analyse and resolve performance management issues.
* Support the Contract Director in setting the annual budget, overall expenditure and drawing up contingency plans for projected overspends.
* Monitor key performance indicators, develop and agree improvement plans within an agreed timescale where standards fall below set thresholds.
* Liaise with customers, senior managers of the Board and external parties to ensure service standards are met.
* Investigate client complaints, implement action plans, monitor improvements and provide comprehensive written reports to the Contract Director and the client.
* Ensure Domestic Services operations comply with contract service requirements and national guidelines.
* Ensure all staff are trained to required standards and that working procedures comply with relevant legislation.
* Develop, implement and manage policy and service development within their area.
* Authorise the purchase and procurement of materials and supplies, monitoring cost, quality and waste.
* Review and amend annual service and personal objectives.
* Analyse service delivery data and provide reports to the Contract Board.
* Maintain health and safety and food hygiene regulations compliance.
* Maintain data integrity and security at all times.
* Authorise the order of new equipment.
* Manage human resources issues including absence, performance, investigation, disciplinary processes, recruitment, selection, development and staff appraisals.
* Ensure staff induction, training and annual appraisals, including PDPs.
* Work flexibly to meet the needs of the service.
* Manage recruitment and selection processes.
* Participate in the senior management on‑call roster.
Required Experience
* Previous experience of successfully managing a large team.
* Experience managing a delegated large budget.
* Practical experience conducting quality audits to monitor client/customer satisfaction.
* IT literacy – Microsoft Office.
* Knowledge of fire safety regulations.
* Knowledge of lifting and handling procedures.
* Intermediate Certificate in Food Hygiene.
* Desirable: additional qualifications or experience.
What we offer
* 25 days annual leave plus bank holidays.
* Annual leave purchase scheme.
* Access to the Serco benefits portal offering discounts across major high‑street brands.
* Health and wellbeing support, including an Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
* Comprehensive career development opportunities, including role‑specific training, leadership coaching and formal study.
* A safe, inclusive and supportive culture.
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