Reed Recruitment are delighted to be working with a prestigious client based in Co Fermanagh for a Deputy General ManagerSalary: NegotiableThe RoleAs Deputy General Manager, you will play a pivotal role in the day-to-day leadership of the hotel, supporting the General Manager in overseeing all departments and acting as the senior decision-maker in their absence. Your focus will include operational efficiency, occupancy levels, financial performance, staff development and guest satisfaction.Key ResponsibilitiesOversee daily hotel operations across Front of House, Accommodation, Kitchen, Food & Beverage, Events & Banqueting, Administration, Maintenance and Health ClubEnsure consistently high standards of service, staff presentation, hygiene, cleanliness and operational efficiencyFinancial Control & Commercial PerformanceSupport KPI delivery, budgeting, forecasting, cost control and rota managementImplement operational strategies to maximise profitability, sales and guest experienceDeputising for the General ManagerAct as the main on-site decision-maker in the GM's absenceLead management meetings and manage property operations with professionalism and confidenceLeadership, Communication & People DevelopmentLead, motivate and mentor department heads and wider teamsDrive a high-performance culture through training, performance management, accountability and clear communicationSupport recruitment, onboarding and retention of high-quality team memberGuest Experience & ComplianceAlways ensure exceptional guest service, handling feedback and complaints effectivelyMaintain full compliance with health & safety, licensing and statutory obligationsAbout YouEssential CriteriaMinimum 2 years' experience as a Deputy General Manager in a similar hotel environmentStrong background in hotel or hospitality management at a senior operational levelExcellent leadership, interpersonal and communication skillsComprehensive operational knowledge across F&B, front office, kitchen, accommodation and hotel complianceGood standard of education with a hospitality management qualification and relevant experienceRight to work and live in the UK / Northern Ireland (share code required for non-British/non-Irish candidates)DesirableProven ability to mentor and develop management teamsStrong financial acumen including budgeting, forecasting, cost and rota managementSolid front- and back-of-house operational expertisePassion for delivering high hospitality and customer service standardsProfessional and confident communicator with staff and guestsBenefits:Meal provided while on dutyUniform and PPEOn-the-job, statutory and role-specific trainingSecure on-site car parkingStaff room and lockersHealth Club membership discountDiscounts on hotel accommodation and mealsEmployee Recognition and Awards programmeManagement pension and health plans (discussed following probation)Facial recognition clock-in systemFortnightly pay for wages / monthly salary payments directly to your nominated bank accountIf you are ready to take the next step in your hospitality career and join a prestigious, award-winning hotel with a strong people-focused culture, we would love to hear from you, please submit an up-to-date CV today via the "Apply" link, or you can call the Branch and speak to Donna WHJS1_NI