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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.
Elevation is a part of our core, matching with great company benefits, including:
* 20% discount across all facias
* Free Gym membership
* Monthly Frasers Champion - winners get double their salary for the month
* Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
* Maximise every member and guest’s experience in our club.
* Support the sales and retention of memberships through excellent customer service.
* Contribute to the cleaning and hygiene standards of the club as required.
* Be a competent key holder of the club, covering shifts as needed.
* Have a good understanding of the membership software system.
* Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
* Support the Fitness Manager with Gym Floor duties.
* Experience the products and services on offer.
* Maintain the cleanliness of the facilities, actively participating in the upkeep of the club with team support.
* Drive secondary spend KPI targets.
* Handle member complaints effectively and inform the relevant manager.
Must Be:
* Outgoing, positive, and personable.
* Competent with administrative duties.
* Driven, ambitious, and eager to learn and develop.
* Willing to participate in learning and development opportunities.
* Able to perform operational key holder duties as required.
* Passionate about fitness, administration, and customer service.
* Flexible to work shifts and support the team with additional duties.
* Target-focused to support sales and retention goals.
Visit our LinkedIn page to see more of what our brand does.
This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to embody our principles:
* Think without limits: Think fast, fearlessly, and lead the team.
* Own it and back yourself: Take ownership of your role and results.
* Be relevant: Be relevant to our people, partners, and the planet.
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