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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, and their drive and ambition to be the best are unrivalled.
Elevation is a part of our core, offering great company benefits, including:
* 20% discount across all facias
* Free Gym membership
* Monthly Frasers Champion - winners get double their salary for the month
* Opportunity to deliver personal training sessions
Main Duties and Responsibilities:
* Maximise every member and guest’s experience in our club.
* Support sales and retention of memberships through excellent customer service.
* Contribute to cleaning and hygiene standards of the club as required.
* Be a competent key holder, covering shifts as needed.
* Understand the membership software system.
* Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
* Support the Fitness Manager with Gym Floor duties.
* Experience the products and services offered.
* Maintain cleanliness of the facilities to above expectations, supporting the team.
* Drive secondary spend KPI targets.
* Handle member complaints competently and inform the relevant manager.
Requirements:
* Outgoing personality with a positive mindset.
* Proficient with administrative duties.
* Driven, ambitious, eager to learn and develop.
* Willing to participate in learning and development opportunities.
* Able to perform operational key holder duties.
* Passionate about fitness, administration, and customer service.
* Flexible to work shifts and support team needs.
* Target-focused to support sales and retention goals.
For more about our brand, visit our LinkedIn page here.
This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, live and breathe our principles:
* Think without limits - Think fast, fearlessly, and lead the team.
* Own it - Own your role, results, and the basics.
* Be relevant - Be relevant to our people, partners, and the planet.
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