We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase, to revolutionize mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, where you'll have the opportunity to make a real impact.
As a Project Execution at JPMorgan Chase within the International Consumer Bank, you will be a seasoned Business Process Analyst. Your passion for designing new business processes will be instrumental in shaping the customer journeys for our recently launched digital retail bank. Your strong experience in retail banking domains such as products, customer service, cards, fraud, and fincrime will be crucial in ensuring we deliver the best for our customers.
Job Summary
* Perform end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
* Partner with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations
* Engage stakeholders to constantly drive a productivity agenda to all teams in Operations,
* Co-ordinate project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
* Monitor status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations
Job Responsibilities
* Rollout the recommendations if necessary and ensure risks are mitigated
* Create synergies with the other PMO / PD teams and ensure goals are aligned with the overall Business needs such as those of Strategic programs Overall Candidate Profile:
* Strong experience in UK Retail Banking functions preferably in the context of digital banking channels (Onboarding / Payments / Lending / Fraud / Fincrime / Servicing / Treasury)
* Business process management experiences should involve analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools
* Good transformation experience in a variety of implementation environments will be beneficial (process reengineering, greenfield implementations etc)
* Consulting experience in a similar industry from a reputed firm would be a plus
* Must Have Skills:
Required qualifications, capabilities and skills
* Independent, proactive and with a delivery mindset
* Sound understanding of fundamentals of business process design and process modelling using BPMN
* Exposure to one or more BPMN-based business process analysis tools (such as Signavio, ARIS, etc.)
* 5+ years of strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc), preferably Fraud
* Strategic thinker and problem solver; with high attention to detail
* Ability to analyze inefficiencies in business processes and knows how to map detailed workflows; able to draw on diverse project experiences and apply to new situations
* Excellent time management and planning with the ability to coordinate multiple tasks simultaneously. Flexible, adaptable and be a change agent
* Excellent communications skills, written and verbal. Able to build strong partnership with various teams to help deliver results
Preferred qualifications, capabilities and skills
* Exposure to the UK retail banking landscape, products and regulation
* Experience with Jira and Confluence
* Consulting experience with exposure to large scale transformation initiatives within retail banking
* Key deliverables in Year1: delivery of assigned process journeys design and change tickets
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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
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