Are you passionate about renewable energy and customer service? We are seeking a PV Technical & Installation Support Representative to join a fast-growing business on the outskirts of Cambridge. This is an exciting opportunity to work with a market leader in roof-integrated solar panels, supporting customers across the UK and Europe.
This is a varied, customer-facing position where you'll provide technical support and training to our installer network and housebuilding partners. You'll be the go-to expert for PV installations, troubleshooting issues, and ensuring customers receive exceptional service.
Your responsibilities will include:
* Delivering technical support and product training (on-site, at head office, and remotely)
* Visiting construction sites across the UK and Europe to assist with installations and quality checks
* Investigating and resolving customer issues, from minor faults to complex challenges
* Supporting product development by feeding back insights from the field
* Maintaining accurate records and reporting on customer support metrics
* Practical, hands on experience; comfortable working at roof height on construction sites
* Knowledge of PV installation practices and electrical regulations (advantageous)
* Experience commissioning PV systems, including inverters, batteries, and EV chargers (preferred)
* Strong communication skills, able to train installers and build rapport with customers
* Organised, resourceful, and confident with a proactive approach
* Computer literate, with a full clean driving licence
* Competitive salary + company vehicle
* 26 days annual leave (rising to 28 after two years) plus public holidays
* Generous pension scheme (3% employee / 6% employer)
* Private medical insurance
* Share ownership programme
* Cycle-to-work scheme
* Annual bonus and regular company events
* Employee Assistance Programme
EA First Ltd are acting as an Employment Agency for this permanent vacancy.