Job Title: Technical Support Agent - Night Shift Job Description We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices! This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast. The role will require flexibility to commit to shifts between 5pm - 2am, Saturday to Wednesday. We offer a competitive salary of £40,000 benefits ! You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with - Device, and performance support - Communicate troubleshooting steps effectively - Supporting with data and user deletion requests - Collaborate with engineers to provide tech resolutions - End-to-end ownership of customer support requests - Proactively gaining updates and communicating to the customer Requirements - Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels - Strong technical knowledge and practical understanding of web technologies - Advanced troubleshooting skills - Ability to communicate technical knowledge to non tech audience clearly - Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software - Structured multitasking and prioritisation skills - Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues - Collaborative interpersonal skills with experience working in a cross-functional team environment Preferred Qualifications - Web based background or computer science qualifications Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Eligibility to work In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position. Location: UK, Work at Home, Northern Ireland Language Requirements: English (Required) Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)