Control Room Manager
Location: National Operations Centre, Northampton
Salary: £35,000 - £36,000 per annum (depending on experience)
Shift Pattern: 4 on, 4 off (Days Only), 06:30 - 18:30
We are recruiting for a Control Room Manager to join our National Operations Centre in Northampton. This is a pivotal leadership role where strong, experienced people management is absolutely essential.
About the Role: We are not necessarily looking for someone with a control room background — we are looking for a proven, confident, and high-performing people manager. You must be able to clearly demonstrate a strong track record of managing large teams of 20 or more employees in a fast-paced environment.
Your role will be to lead and develop a team of over 20 Control Room Operators who work a 24/7 shift pattern (days and nights), ensuring operational excellence at all times.
If you cannot evidence strong team leadership, this role will not be suitable.
Key Responsibilities
* Lead and inspire a team of 20+ Control Room Operators, ensuring accountability and high performance.
* Take full ownership of day-to-day team management, including support for night shift colleagues.
* Conduct one-to-ones, performance reviews, appraisals, and regular coaching sessions.
* Manage all aspects of HR related to your team - including recruitment, absence, and disciplinary processes.
* Set clear objectives and ensure they are consistently delivered against.
* Drive team standards and ensure excellent communication across all shifts.
* Champion a culture of responsibility, attention to detail, and service excellence.
* Be confident using Microsoft Outlook, Word, Excel, and internal systems.
Essential Experience
* Extensive people management experience is critical.
* Successfully leading teams of 20 or more staff.
* Skilled in motivating individuals, managing performance, and developing team culture.
* Experience with recruitment, appraisals, HR processes, and driving staff engagement.
* Proficient in using Microsoft Office applications and comfortable with system-based environments.
* Strong organisational, communication, and problem-solving abilities.
Shift & Salary
* Shift pattern: 4 on, 4 off - days only
* Hours: 06:30 - 18:30
* Salary: £35,000 - £36,000 per annum (depending on experience)
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