Inbound Customer Service Coordinator
Cardiff
£25,250 per annum
Are you an experienced customer service professional with a background in inbound support, coordination, or administration? Looking to take the next step in your career in Cardiff?
We are working with a well established and expanding organisation that delivers products and tailored solutions to major global retail brands. As part of their ongoing growth, they are seeking a proactive and detail-focused Inbound Customer Service Coordinator to strengthen their customer service team.
This role offers a great opportunity to join a dynamic, fast moving business where customer experience and operational efficiency are key priorities.
Key Responsibilities
* Handle inbound customer enquiries across phone, email, and live chat channels
* Deliver prompt, professional support, ensuring customer issues are resolved effectively
* Oversee order processing activities, including tracking and delivery coordination
* Work closely with internal departments such as sales, logistics, and operations to ensure smooth service delivery
* Maintain and update accurate customer data within CRM and internal systems
* Contribute to a high standard of customer satisfaction and overall service excellence
The Person
* Previous experience in a customer service, inbound support, or administrative role
* Strong interpersonal and communication skills, both written and verbal
* Confident managing customer enquiries, orders, or account-related queries
* Well-organised with the ability to prioritise tasks and manage multiple responsibilities
* Comfortable using Microsoft Office applications and CRM platforms
* A proactive mindset with strong attention to detail
In return
* Opportunity to join a growing business with genuine progression prospects
* Supportive, team oriented working environment