Role Summary
Are you both inspired and inspiring? Both are essential attributes for the post of System Developer for EVA (ServiceNow), where you will make a real difference, and provide leadership to passionate, hard-working teams. The Royal Devon University Healthcare NHS Foundation - host employer for the NHS People Digital Programme - is seeking a knowledgeable, creative, and ambitious individual for this critical management role.
About the Role
The post sits within the People Digital Services Products Team which forms part of the One Devon People Digital Services covering the Royal Devon University Healthcare NHS Foundation Trust, Torbay and South Devon NHS Foundation Trust, NHS Devon ICB, University Hospitals Plymouth NHS Trust, Devon Partnership NHS Trust & Livewell Southwest. This post is responsible for delivering a seamless delivery and usage of a single digital front door (Service Now) to People Services across Devon.
* The day-to-day management of EVA (ServiceNow HRSM), workflow optimisation and development plus management and development of enhancements within the Product.
* Optimisation and administration of the corporate Service Now foundations such as HRSM (Incident, Problem, Change, Knowledge, Catalogue), Flow Designer, Virtual Agent (VA), Integration Hub (IH) and Configuration Management Database (CMDB).
* Improvement of automated complex and non-complex processes and manual checks on data received, liaison with data providers to address issues.
* Maintaining, analysing and troubleshooting business rules, client scripts, UI Actions, UI Macros, CMS Pages, Notification events and Service Portal.
* Ensuring robust application of Information Governance and Policies through planning for backup and recovery of database information, managing system security & user access.
* Applies NHS Best Practice Guidelines in the administration of secure Health & Social Care Network (HSCN) facing websites and user password management.
* The day-to-day expert technical advice and support to the EVA Product team including senior stakeholders.
* Attend meetings as appropriate and, when required, to act as the One Devon People Technology team representative or to represent the Associate Director of People Technology – One Devon.
Working Pattern: 37.5 hours per week. Monday to Friday - Flexible
Interview date: To be confirmed.
For further information please contact: Aaron Werner, Software Consultant on aaron.werner@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.
Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.
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