Role Overview
Are you passionate about making a difference in the lives of Welsh mothers in custody and their families? Do you have the skills to provide compassionate support while maintaining high standards of professionalism and confidentiality? If so, we want to hear from you!
About the Role
We are seeking a dynamic and empathetic Visiting Mum Family Engagement Manager to join our team. This role focuses on supporting Welsh mums in custody at HMP Styal, helping them maintain meaningful relationships with their children and families. You will work collaboratively with our Visiting Mum community worker and other stakeholders to deliver a service that prioritises family connection and holistic support.
Key Responsibilities
* Provide welcoming, respectful support to Welsh mothers accessing the Visiting Mum services
* Triage and assess new arrivals to identify needs and risks
* Support family contact, including visits, casework, and advocacy
* Deliver family‑focused programmes and workshops in custody and the community
* Work closely with community colleagues and partner agencies
* Maintain accurate records and contribute to monthly KPI reporting
About You
* Experience in family support, casework, social care, or similar frontline roles
* Compassionate, confident communicator with strong relationship‑building skills
* Understanding of the challenges faced by mothers in custody and their families
* Able to manage a varied workload, including direct support and reporting
* Committed to safeguarding, confidentiality, and anti‑discriminatory practice
* Welsh language skills, criminal justice experience, or a driving licence are desirable but not essential
Organisation
Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focusses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.
What we offer
Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply
If you feel that you meet the requirements of this exciting new role, please complete an application form by clicking the apply now button.
* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
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