Location: Across all Willow sites (occasional HQ meetings) Department: Operations / Kitchen / Management Reports to: Group Executive Chef We’re on the hunt for a dynamic, passionate, sleeves-rolled-up Operations Lead to take the reins across our Willow brand. You’ll be a key player in ensuring our kitchens are consistent, high-performing, and brimming with energy. This isn’t a desk job – you’ll be where the action is, across all our Willow sites, helping teams thrive and menus sing. If you're someone who gets a buzz from launching menus, opening new sites, leading chefs, and building unstoppable kitchen teams, then we want to hear from you. What You’ll Be Doing Operational Excellence Make sure KPIs across all Willow sites are met – consistently and confidently. Be the steady hand behind efficient day-to-day kitchen operations: stock control, prep levels, service speed, and food quality. Menu Launches & Openings Roll out brand-wide menu launches twice a year. Lead the opening of any new Willow sites with flair, precision, and a checklist that leaves nothing to chance. Potential involvement in menu development depending on your skillset (if you’ve got the magic, bring it!). Team Development Inspire and coach our Head Chefs. Build a pipeline of future kitchen managers and leaders. Set the tone, set the standard, and lead from the front. Brand Consistency Ensure every Willow site looks, feels, and tastes like Willow. Make consistency a non-negotiable – from the first bite to the final bill. What We’re Looking For A branded restaurant background with a strong understanding of what makes a fresh-food kitchen tick. At least 12 years of experience in kitchens – you've worked your way up and seen it all. At least 2 years in a multi-site or senior kitchen/ops role, preferably in a branded setting. A background that combines ‘proper kitchens’ with modern branded environments. We’ll Get On If You Work hard, fast, smart – and with a good dose of heart. Are deeply passionate about food, teamwork, and guest experience. Stay organised under pressure, and thrive on solving problems before they happen. Love getting stuck in and genuinely enjoy leading by example. Can inspire others to deliver greatness, every single day. Why Join Us? Parogon is one of the fastest-growing and most exciting hospitality groups in the region – and Willow is our trailblazing, feel-good brand. Join now and be part of something you’ll be proud of. Not just another job – this is a chance to make your mark.