Job Description
About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. Learn more at risk.lexisnexis.com.
About the team: You will work within a team of four, partnering closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.
About the role: You will be responsible for equipping customers with the knowledge, skills, and resources they need to successfully adopt and gain value from our products or services. This role designs and delivers scalable onboarding and training programs, creates self-service educational content such as guides, videos, and knowledge-base articles, and supports product adoption through feature enablement and release education.
Responsibilities:
* Design and deliver structured onboarding and enablement programmes for GUI, API, and batch customers to accelerate time‑to‑value.
* Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
* Drive early product adoption by guiding customers through core features, new functionality, and recommended usage patterns.
* Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
* Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.
* Collaborate with Customer Support and Sales to reduce repeat issues, support smooth handovers, and improve renewals and retention.
* Track and report on onboarding effectiveness, training engagement, product usage, and overall customer readiness metrics.
Requirements:
* Exceptional written and verbal communication skills with the ability to explain complex concepts clearly to different audiences
* Instructional design and delivery skills
* Ability to translate product features into customer focused use cases
* Comfortable working with technical concepts and collaborating with Technology teams.
* Excellent organisational skills
* Ability to manage multiple projects simultaneously
Working for you :
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Wellbeing programs
* Life assurance
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Optional Dental Insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work