Salary: £33,600 - 45,840 per year Requirements: We are looking for individuals who have strong experience in 2nd line IT support within a customer-facing environment. You should have a solid understanding of Windows 10/11, MECM/Intune, networking, and common business applications. Proven diagnostics and troubleshooting skills are essential, along with a good knowledge of hardware (desktops, laptops, softphones) and virtualization technologies. You should be able to prioritize workloads, work under pressure, and manage tickets independently. Flexibility and proactivity are important, as is the ability to adapt to changing priorities. Knowledge of ITIL principles is desirable. A computing-related qualification (certificate, diploma, or equivalent) is required, and ITIL certification would be beneficial. Responsibilities: In this role, you will take ownership of tickets from start to resolution, ensuring excellent communication with users throughout the process. You will diagnose and troubleshoot 2nd line incidents, escalating to more senior staff only when necessary. Building, configuring, and deploying laptops, desktops, and related hardware/software will be a key part of your duties. You will maintain accurate operational documentation and support technical improvements by researching and recommending new solutions. Additionally, you will act as the main technical contact for most incidents, reducing the need for escalation. Technologies: Hardware Support ITIL Security Windows More: This is an excellent opportunity for an experienced 2nd Line Support Engineer to join our fast-paced technical environment, providing high-quality support across multiple sites. Due to the hands-on nature of the work and the requirement to access secure environments, this is an on-site position, with a minimum of 4 days per week required. Candidates must be eligible for UK security clearance. last updated 11 week of 2026