Hayward Hawk is delighted to be partnering with a well-established and growing software organisation to recruit an IT & Application Support Engineer to join their Belfast-based team. This is a hands-on, user-focused support role offering strong exposure across both IT infrastructure and business-critical applications. Its ideally suited to someone who enjoys problem-solving, taking ownership, and becoming a trusted go-to support specialist. The Role Youll be responsible for delivering high-quality support across the organisation, ensuring users can operate effectively with minimal disruption. Key Responsibilities: Provide day-to-day IT support via ticketing system, email, and phone Troubleshoot hardware, software, and connectivity issues Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Manage user accounts, access, licences, password resets, and MFA Support and maintain core business applications Run basic SQL queries to investigate issues and support data requests Maintain system documentation, templates, and configurations Escalate issues clearly to development teams when required Liaise with third-party IT providers What Youll Need Minimum 2 years experience in a 1st Line IT or Application Support role Strong experience supporting Microsoft 365 in a business environment SQL knowledge is essential What Success Looks Like Users receive consistent, high-quality support Issues are diagnosed properly and resolved or escalated effectively Strong control over user access, devices, and security processes Reduction in repeat issues and reactive firefighting Salary & Benefits £28,000 £32,000 (depending on experience) Great Holiday Allowance! Great Benefits Package! Stable, supportive working environment Working Pattern Office-based in Belfast Monday to Friday, 9:00am 5:30pm 1-hour lunch break Why Apply? Join a stable and growing organisation with a strong customer base Opportunity to take ownership and build deep system expertise Supportive, collaborative team environment Clear expectations with a focus on delivering quality support Next Steps If youd like to find out more, apply now or contact Aaron Pyper at Hayward Hawk for a confidential discussion. Skills: Microsoft 365 SQL Active Directory