We are a global recruitment specialist supporting clients across EMEA, APAC, US, and Canada. We have an excellent job opportunity for you.
Job Title: Genesys Engineer
Duration: 12 Months
Location: Livingston, Scotland/Hybrid
Job Description:
The main function of a Senior Engineer is to perform installation, configuration, development, and upgrading of services within our Contact Technologies platform, including systems such as Genesys Pure Engage, Kana Response, Filenet, and bespoke in-house systems.
Job Responsibilities:
* Complete configuration, installation, and support of equipment to business specifications
* Maintain software applications and operating systems through regular updates
* Maintain configuration and support documentation
* Manage assigned projects to deliver services according to objectives
* Develop in-house solutions
* Collaborate with support teams and other departments to provide expertise on contact centre solutions
Experience:
* Knowledge of databases, Elasticsearch, Kibana, Logstash, Grafana, and Beats is desirable
* Proven experience as an engineer in the Contact Centre industry is advantageous
* Development experience in PHP, ASP, Oracle SQL, and JavaScript is desirable
* Experience with Genesys, FileNet, and Kana Response is advantageous
If you're interested and want to learn more, please send your CV. Candidates are often shortlisted within 48 hours.
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