One Stop • WELLESBOURNE • Apply by 04-Jul-2025
About the role
What is in it for you
Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Knowing your customers and serving them with passion and pride, delivering great natural service.
* Encouraging customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
* Working across all areas of the store including online, the tills, replenishment, vending, and stock routines to meet customer needs.
* Applying the training you have received to ensure safe working practices.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Being knowledgeable about your store’s performance and understanding your role in delivering profit.
* Living our values, making everyone feel welcome, and following store policies.
* Ensuring accurate clocking in and out at the start and end of your shift.
* Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment where available.
* Following the think 25 policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts and explaining your actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Possibly running the shift in the absence of your Shift Leader and Store Manager.
* Following all training to ensure safety and legality in the store.
* If applicable, managing the day-to-day operations of the Post Office Local, including passing necessary background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs with us during the application process, whether you’re starting your career, caring for others, nearing retirement, or adapting to parenthood.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions. We are a subsidiary of Tesco, operating independently from our Head Office in Brownhills, Walsall.
Accessibility & Benefits
We are committed to inclusive recruitment and provide accessibility support. We value our colleagues and offer benefits such as discounts, insurance, pension schemes, flexible working, and well-being support.
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