Sofidel S.p.A. PURPOSE To provide IT support to the relevant users in compliance with data protection, data security and Group policies and procedures. MAIN RESPONSIBILITIES Provides technical support to users via email, phone and Help-Desk portal Manages the workstations and the necessary hardware peripherals Monitors hardware functionality and takes action where necessary Manages software installation and set up on computers according to the specifications given Trains end users on how to use new software and IT equipment Organises and schedules updates and maintenance with users Maintains repair and correction records Identifies and suggests possible improvements to procedures Acts in compliance with Data Protection in line with current legislation and corporate policies Promotes a corporate culture based on safety Applies Corporate Principles and Values