DaTS Service Demand Lead - Ref: RT05325 G8: £39,152 - £41,771 per annum. Location: Civic Centre, Walsall Service Area: DaTS (Digital & Technology Services) Special Conditions: Ability to travel across the borough; English Language Fluency Duty applies; basic digital self‑serve skills required. This is an exciting time to join a multi award‑winning council and a high‑performing Digital & Technology team, as we modernise services and deliver an ambitious change portfolio that improves outcomes for residents and colleagues. As a DaTS Service Demand Lead, you will play a key role in aligning demand and capacity across Enterprise Architecture, the PMO and Technical Services; shaping roadmaps, forecasting resourcing needs, and keeping stakeholders sighted on upcoming projects and priorities. Key Responsibilities Lead the DaTS Demand Management model ensuring data is accurate through the full request lifecycle and partnering with the wider Strategy and Transformation directorate. Define standards and integrations for demand items, status updates and dashboards, design customised views that surface actionable insights. Provide a clear first point of contact for stakeholders on systems, timelines and resource availability; maintain visibility of upcoming projects and assignments. Maintain key Enterprise Architecture artefacts (eg Applications Catalogue) and curate the Business Partner Repository in SharePoint with robust version control. Support Technical Governance meetings: forward plans, agendas, minutes and action logs; issuing materials before and after meetings. Identify and deliver process improvements and automation that streamline demand management and enhance customer experience. Champion best practice and governance, representing the Strategy and Transformation team across the Council. About You Proactive, highly organised and detail‑driven; comfortable working independently and collaboratively. Excellent communication skills: able to translate complex concepts for different audiences and build strong stakeholder relationships. Strong analytical, lateral and critical thinking skills; experienced in project/programme governance and the technology systems lifecycle. Confident using Project management tools, Office 365 (including SharePoint) and Power Platform. Experienced in arranging meetings and producing agendas, minutes and action logs; calm under pressure with effective prioritisation. Degree/qualification or equivalent experience; PRINCE2/APM/MSO/PMP desirable; evidence of continuous professional development. Why Join Us? You’ll influence how digital demand turns into delivery, supporting transformational change across Walsall and helping shape a forward‑thinking, customer‑focused service. Benefits include: Flexible working hours Blended working from office/home Membership of the Local Government Pension Scheme Generous annual leave and flexi‑leave entitlement plus Bank Holidays This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. For further information please contact Alan Morgan: alan.morgan@walsall.gov.uk View Job Description and Employee Specification Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time. At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your ‘Supporting Information’ - reflects your own voice. Closing Date: Sunday 1st February 2026.