Description As a Margin and Collateral Analyst in the Collateral Operations team, you will support the management of collateral processes and client relationships, ensuring accuracy and compliance with firm policies. You will collaborate with colleagues across the globe, leverage digital tools, and proactively identify opportunities for process improvement. Together, we will deliver outstanding service to our clients and maintain the highest standards of operational control. Job Responsibilities Build understanding of relevant businesses, product definitions, and standard operating procedures. Collaborate with high-performing teams across diverse cultures to accomplish common goals. Comply with policies, controls, regulations, and escalation protocols. Manage client requests with accuracy and within defined timelines and service level agreements. Generate collateral statements and send calls to clients for both standard and non-standard agreements. Answer incoming collateral calls, compare them to firm exposure, and agree on collateral movement. Resolve incoming queries, escalate issues, and support reconciliation and dispute resolution. Agree on coupons due on securities held as collateral and process month-end tasks, including interest on cash collateral. Participate in projects and testing to enhance and develop operating infrastructure, including occasional weekend support. Build awareness of digital operations tools through online and classroom training. Proactively identify areas for improving process quality, control, and productivity. Required Qualifications, Capabilities, and Skills Bachelor’s degree or equivalent experience. Experience in external client services or similar roles interacting with senior or demanding clients. Strong client communication skills and ability to build effective client relationships. High level of accuracy and attention to detail, with the ability to work independently and follow procedures. Highly numerate with proficiency in Outlook, Excel, and Word. Ability to work as part of a team and demonstrate flexibility during busy periods such as month end. Self-motivated with a flexible approach to working hours. Preferred Qualifications, Capabilities and Skills Working knowledge of Repo and/or OTC Derivatives Collateral Management. Familiarity with supporting legal documentation such as ISDA or GMRA. Experience with process improvement initiatives. Exposure to digital operations tools and platforms. Strong organizational and time management skills.