Main area Urgent and Emergency Care Grade NHS AfC: Band 2 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (Long Days Long Nights) Job ref 357-LN-239-25-QIA469-A
Employer United Lincolnshire Teaching Hospitals NHS Trust Employer type NHS Site Lincoln County Hospital Town Lincoln Salary £24,169 per annum Salary period Yearly Closing 27/07/2025 23:59
Receptionist Band 2 - MEAU
NHS AfC: Band 2
We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULTH.
We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.
Our values guide everything we do. They are:
* Patient-centred –Putting patients at the heart of everything we do, listening and responding to their needs and wishes.
* Safety –Following ULTH and professional guidelines. Speaking up to make sure patients and staff are safe from harm.
* Excellence –Striving to be the best that we can be. Innovating and learning from others.
* Compassion –Caring for patients and their loved ones in ways we would want for our friends and family.
* Respect –Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.
If you believe in them too, then you are ready to join the ULTH team.
We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.
Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
So,what is in it for you?
* Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.
Types of flexibility could include:
* Part-time - less than 37.5 hours per week.
* Off-site/remote working - working from home or other sites for part or all the week.
* Compressed hours – usually full-time hours but over fewer days or shifts.
* Staggered hours – having different start and finish times.
* Set shift patterns – to allow for predictability
* NHS Pension:A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the government
* Annual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.
* Bank working:The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.
In addition, there ismore.
* Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.
* Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.
* Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical research
* Financial support and benefits i ncluding Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary.
* Rewards & Recognition including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone. Discover a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit beinlincolnshire.com to find out more .
Job overview
We are looking for an enthusiastic professional Ward Clerk to work on Neustadt Welton at Lincoln County Hospital.
You will be part of a multi-disciplinary ward team working on N/Welton.
You will be the first point of contact for visitors, patients and other staff of all disciplines and will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.
You will act as liaison between the clinical team, the patient's family, friends etc. and other third parties such as police, social services and clinical staff in other trusts. You will predominantly be using NHS it systems, including Careflow and WEB V on a daily basis.
Main duties of the job
As the successful candidate, you will provide clerical support and reception duties.
You will be the first point of contact for patients who are arriving for admission to the unit and maybe very anxious and so interpersonal skills, a friendly face and reassuring manner are essential. You will also provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.
Your duties will include Admitting and discharging a large amount of patients on a daily basis, updating case notes and handling documentation, making appointments and possibly arranging transport.
Good IT skills are essential to this role as you will predominantly be using NHS IT systems, including Careflow and WEB V on a daily basis.
Excellent interpersonal and communication skills are needed to liaise with all staff, patients and relatives.
You should be highly motivated and flexible, with attention to detail.
Working for our organisation
Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Detailed job description and main responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person specification
Qualifications
* • Ability to use basic data input/word processing.
Previous Experience
* • Working in a customer care/administration environment.
* • Previous experience in a hospital/care environment.
Knowledge, skills and Aptitude
* • Excellent written and verbal communication skills.
* • Professional telephone manner.
* • Demonstrate an ability to complete tasks efficiently.
* • Ability to evidence/demonstrate key values and behaviours in line with the Trust framework
Specific Requirements
* • Ability to achieve goals in a busy environment
* • Able to work using initiative.
* • Willing to adopt new working practices.
* • Prepared to undertake training relative to the post.
ULTH recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy. We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.
As a responsible employer ULTH would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19
Please note that we do not accept CVs.
Due to the high volume of applications we receive, ULTH reserves the right to close this advert prior to the closing date.
No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULTH where applicable. There is no requirement to reimburse ULTH for this cost.
We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.
You are:
* A Veteran
* A Military Reserve
* Partner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed Forces
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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