Technical License Administrator
Location: Huntingdon, UK
Licencing and renewals provide a crucial role in core services, ensuring that the licensing of applications and products is current, scaled appropriately, and cost‑effective. The Leidos Technical Licence Manager will perform on system checks, access/ manage access to vendor portals, carry out audits and support Leidos IT Engineers in providing licences on the appropriate domain they are needed at a time that enables operational output is not interrupted.
Provide Technical License Management Support
* Have experience and knowledge of Vendor Licensing models, application of licences to IT Systems and import/export procedures between disconnected IT systems.
* Have strong knowledge and experience of Service Tooling; including ServiceDesk+, End Point Central, OpMan, ADMan, etc.
* Using the service tooling to identify under or over usage of applications and be able to translate this information to renew the required number of licences at renewal points.
* Experience auditing information databases, particularly using excel.
* Have good understanding of license models and how these work in the different environments.
* Have a good understanding of and be able to apply new licences at renewal points so that service is not impacted.
* Have good relationship skills to ensure both internal and external stakeholder engagement is maintained.
* Possess excellent communication skills;
* Have experience of producing and updating technical documentation to a high standard;
* Have knowledge of SD+ helpdesk based ticketing system;
* Have ITIL3 or ITIL 4 at the Foundation level or above.
Key Duties
SD+ Ticket resolutions - Utilising technical expertise to ensure licensing requests raised on SD+ are closed to the satisfaction of the originator.
Maintenance - Responsible for completing the and recording periodic maintenance of the system utilizing periodic preventative maintenance (PPM).
Documentation - Maintain and create documentation of system configuration changes. As well as accurately recording work in SD+.
Key Competencies
Communications. Verbal, written including technical documentation.
Collaboration. Working with other SME, Users, Resolver groups to ensure efficiency.
Adaptability and flexibility. Able to change focus under changing situations.
Technical expertise. Ability to troubleshoot and fault rectification variety of issues.
Attention to detail. Including written and work carried out.
Customer service excellence.
Teamwork. Build effective internal and external relationships.
Pay Range
£34,800.00-£43,500.00
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Original Posting
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
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