Customer Service Officer
Your Scope
To manage the day-to-day requirements of both Ardo UK and Rosemary & Thyme customers. Ensuring correct information and effective communications is delivered providing a robust customer service experience to all customers. Taking ownership of customers issues and following problems through to resolution.
Your profile
Management of Customers -
Managing key accounts through the relevant sales contacts within the business as well as with buyers for customers.
• Take ownership of customer issues and follow problems through to a resolution.
• Ensuring customer queries are responded to in a timely fashion.
• Being the first point of contact for key customers and business sector managers.
Continuous Improvement –
To improve both internal and customer experiences when dealing with the customer service team.
• Analyse statistics and compile accurate reports for both customer and business key stake holders.
• To provide effective communications across the departments to ensure we meet customer expectations.
• Offering suitable alternatives to reduce part pallets as well as excess stock holdings of slow-moving products (this needs to be a collaborative workflow with supply chain)
Cost Control –
To avoid any additional unnecessary spends leading to increased storage and distribution costs.
• To reduce year on year keying errors recorded for both Ardo UK and Rosemary & Thyme.
• To report to the customer service manager any unavoidable costs before they are taken.
• To create continuous improvement plan and efficiency improvement mindset culture within the team.
• Manage / monitor part pallets by offering to customers on point of order.
We offer
Employer Pension Scheme
Medicash