What you’ll be doing
as a Performance & Insight Manager
1. Coach, lead and develop a team of eight Performance Partners and Analysts, fostering a high-performing and collaborative team culture.
2. Support and mentor analysts, helping them structure analysis, communicate insight effectively, and deliver impactful outputs.
3. Build capability in performance management and analytics across the team and wider organisation.
4. Manage and influence key stakeholders across regional operational teams and central functions, ensuring alignment on priorities and performance outcomes.
5. Lead the design, development and implementation of our Water Operations performance framework, establishing the right data-driven conversations at all levels of the Water organisation.
6. Act as a strategic link between regional teams and central insight functions.
7. Lead Director and Executive-level performance cycles and materials.
8. Support regional improvement initiatives and help remove blockers to delivery.
The Performance Partners in your team will:
9. Support Operational Teams to understand performance drivers and deliver improvements in their areas.
10. Monitor and report on regional KPIs – including productivity, H&S, compliance, performance commitments, and financial performance.
11. Support preparation of materials for Performance meetings, driving continuous improvement and standardisation across regions.
12. Proactively investigate underperformance – diagnosing root causes using data and operational insight and recommending actions to address it.
Base location
Variable across Thames Water sites (flexible working available)
Working pattern or hours
Monday–Friday (36 hours per week)
Essential criteria
13. Proven leadership experience, including coaching and managing multi-disciplinary teams.
14. Strong stakeholder management and influencing skills, with experience working with senior operational leaders.
15. Experience in operational performance frameworks.
16. Strong data interpretation and insight generation skills.
17. Excellent communication and influencing skills.
18. Advanced Excel and BI tool experience.
19. Strong technical foundation in Excel, Power BI and ideally SQL to guide and coach analysts.
20. Due to the nature of the role, a full UK driving licence is required.
Desirable criteria
21. Experience in water or a similar industry.
22. STEM degree.
23. Lean / Six Sigma qualification.
What’s in it for you?
24. Competitive salary of up to £71,000 per annum, depending on skills and experience.
25. Company car allowance!
26. 26 days holiday plus bank holidays (increasing with service).
27. Generous pension scheme.
28. Private medical healthcare (dependent on grade).
29. Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
30. Enhanced Maternity Leave – 26 weeks full pay and 13 weeks half pay.
31. Access to benefits to support your wellbeing and finances – including annual health MOTs, physiotherapy and counselling, Cycle to Work schemes, shopping vouchers and life assurance.