IT Engineer 2 nd Line Location: Newton Abbot / Hybrid Salary: Up to £35K DOE Contract: Permanent, Full-time About the Company Our client is a forward-thinking business supporting organisations across the UK. They focus on delivering outcomes that help businesses grow, stay secure, and plan for the future. The Role They are now looking for a 2nd Line Support Infrastructure Engineer to join their team. Acting as an escalation point from 1st Line, youll provide hands-on support both remotely and on-site, working across servers, networks, and Microsoft 365 environments. This role is perfect for someone with proven 2nd Line experience but if you have strong 1st Line skills and are ready to step up, youll also be considered. This role has a clear career path and the opportunity to become a 3 rd Line Engineer for the right candidate. What Youll Do Resolve incidents escalated from 1st Line within agreed SLAs Provide technical support for Windows Server, Active Directory, Microsoft 365, and networking devices Monitor alerts and take proactive steps to prevent downtime Assist with system updates, patches, and backups Escalate complex issues where necessary Build relationships with clients, providing excellent service and clear communication What Youll Bring Experience in a 2nd Line Support role, or strong 1st Line experience with readiness to step up Knowledge of Windows Server, Active Directory, Microsoft 365, and networking fundamentals Good troubleshooting and problem-solving skills Strong communication skills with a client-focused approach Desirable Extras Certifications such as Microsoft, Cisco, or VMware Experience with migrations, cyber security tools, or virtualisation (VMware/Hyper-V) Whats on Offer Career progression into 3rd Line and project-based infrastructure roles Training and support towards professional certifications Exposure to diverse technologies across varied client environments A collaborative, supportive team culture Whether youre an experienced 2nd Line Engineer or ready to step up from a strong 1st Line role, this is a fantastic opportunity to develop your career in infrastructure support. If youre proactive, client-focused, and eager to broaden your technical skills, wed love to hear from you apply now or get in touch for a confidential discussion.