PURPOSE
This role blends project delivery, BAU support, cloud engineering, security, vendor management, documentation, and mentoring. It requires someone who can hit the ground running, communicate clearly, and operate with a high degree of professionalism.
You will work across a variety of infrastructure, cloud, automation, networking, and security platforms, supporting both strategic initiatives and daily operational demands. The role includes leading assigned transformation projects, resolving advanced technical escalations, and driving continuous improvements across the IT estate.
This position may require occasional out-of-hours work and limited travel across the UK, EU and US for project or operational needs.
Technical Leadership & Project Delivery
* Lead and deliver infrastructure and cloud projects assigned to you, working collaboratively with other senior engineers, or stakeholders.
* Contribute to long-term architectural planning, providing input into future-state designs and technology direction. Propose modern solutions for modern technology needs, with a cloud first approach.
* Design, deploy, and support Microsoft 365 and Azure workloads, including identity, security, and collaboration solutions.
* Drive and support the implementation of Microsoft Copilot, including both end-user experience optimisation and administrative oversight.
* Work on initiatives involving AI automation, agent-based systems, and emerging Microsoft cloud technologies.
* Lead major infrastructure, cloud, and application migration projects within your allocated scope.
* Act as a senior escalation point for third-line issues through to full resolution.
BAU Support & Operational Excellence
* Support daily IT operations across servers, networking, cloud services, identity platforms, and security tooling.
* Assist with general IT department needs, including hardware procurement, vendor coordination, and asset/licensing management.
* Ensure systems meet high standards of uptime, performance, and reliability.
* Follow ITIL-aligned processes, including change control, incident and problem management, and documentation standards.
Networking & Infrastructure Support
* Troubleshoot and support core networking components (TCP/IP, DHCP, DNS, routing, VPN).
* Maintain secure, resilient connectivity across cloud and on-premises infrastructure.
Security, Governance & Compliance
* Maintain a strong security-first mindset across all platforms and processes.
* Support governance requirements, including GDPR and PCI compliance.
* Contribute to audit readiness and ongoing security enhancements.
Collaboration, Communication & Stakeholder Engagement
* Liaise with internal teams, clients, business stakeholders, and external vendors.
* Maintain strong communication and build collaborative relationships.
* Translate complex technical topics into clear, user-friendly language for non-technical audiences.
* Produce high-quality documentation, including standards, knowledgebase articles, and procedural guides.
* Mentor junior engineers in both technical and process-related areas.
* Support skills development, knowledge sharing, and best-practice adoption.
* Contribute to shaping technical standards and improving operational practices.
* Demonstrate professionalism, quality, and clarity in all interactions
THE PERSON
* Self-starter with the ability to hit the ground running.
* Energetic, eager to learn, and motivated to improve systems and processes.
* Excellent written and spoken English; clear and confident communicator.
* Ability to manage multiple projects and tasks under tight timelines.
* People-focused, approachable, and able to build strong working relationships.
* High attention to detail, documentation quality, and operational accuracy.
* Keeps up-to-date with emerging technologies, cloud advancements, and industry best practices.
* At least 2–3 years’ experience in a similar Senior / Third Line role.
* Ideally holding 2–3 of the following certifications: AZ-104, AZ-700, AZ-500, SC-200, MS-100
* Additional beneficial certifications: ITIL Foundation, Security+, Jamf, Linux, M365, AI/Copilot certifications
* Experience using APIs for systems integration or workflow automation.
* Building and supporting automation solutions using Azure Logic Apps.
* Experience with the Power Platform, especially Power Automate.
* Working within medium-to-large enterprise technology environments.
* Vendor management, procurement experience, and supplier engagement.
* Building documentation, technical standards, and internal knowledgebases.
* Exposure to DevOps tools, infrastructure automation, or CI/CD pipelines.
HOURS
We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am – 4.30pm and so employees can choose to start and finish early, or start and finish late. (i.e. work 8:00am‑4:30pm, or 10:00am‑6:30pm etc). We also have 30‑minute early finish on Fridays.
As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face‑to‑face meetings and to work alongside their team on collaborative projects.
BENEFITS
* Annual performance‑related bonus
* Generous staff discount and regular sample sales
* Generous pension scheme with 8.5% company contribution
* Option to buy an extra 5 days holiday annually
* Enhanced maternity and paternity packages
* Life insurance
* Cycle to work scheme
* Early finish Fridays
* Season ticket loan
* Additional benefits with long service
* 25 days annual leave plus Bank Holidays
* EAP
* Social Events
EEO STATEMENT
We actively welcome applications from people of all different backgrounds.
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