Lead Service Engineer, London
Are you interested in Water Consultancy & Equipment? This could be your opportunity to excel as a Lead Service Engineer as well as playing a vital role in helping our business succeed.
As part of the Environment & Safety Division, you will wear the SOCOTEC badge with pride. You will be a motivated, dependable and committed Lead Service Engineer who can work efficiently as part of a team and independently. Travel will be part of the role."
Responsibilities
* Equipment Servicing & Maintenance: Service and maintain water treatment systems including Softeners, Reverse Osmosis Units, Ozone Units, Side Stream Filtration Units, UV Units, and Dosing Units (minimum 5 years of relevant experience).
* Technical Problem Resolution: Diagnose technical issues and implement remedial solutions for water treatment equipment to ensure optimal performance.
* Project Leadership: Lead and oversee installation projects for water treatment equipment from inception to completion.
* Procedure Development: Develop comprehensive service procedures for all equipment manufactured and serviced by the WEQ SOCOTEC team in collaboration with the Operations Manager.
* Technical Expertise & Support: Act as the primary technical contact for inquiries regarding SOCOTEC\'s water treatment product portfolio.
* Process Improvement: Enhance team efficiency through reporting and operational improvements with the Operations Manager.
* Skills Assessment: Contribute to developing and maintaining an engineer competency matrix to support team development.
* Training & Development: Deliver training programs to new engineers on equipment servicing and maintenance protocols.
* Performance Management: Monitor Service Engineer performance and coordinate training initiatives to drive continuous improvement.
* Health & Safety Compliance: Ensure strict adherence to Health & Safety procedures across SOCOTEC and client locations.
* Client Site Management: Develop expertise across major client sites and establish detailed service procedures for consistent delivery.
* Travel Requirements: Maintain flexibility for travel, including potential overnight stays and weekend work as needed.
Requirements
* 3+ years experience servicing water treatment equipment (Softeners, RO Units, Ozone Units, UV Units, Dosing Units).
* Strong technical problem-solving and fault-finding capabilities.
* Leadership experience in installation projects and team management.
* Excellent communication skills for technical support and training delivery.
* Ability to develop procedures and documentation.
* Training and mentoring experience with technical staff.
* Health & Safety compliance knowledge in industrial environments.
* Flexibility for travel including nights and weekend work.
* Customer-focused approach with strong relationship management skills.
* Continuous improvement mindset with performance monitoring capabilities.
About Water Consultancy & Equipment
Our Water Consultancy Team provides statutory water hygiene tasks and chemical and microbiological analysis of systems such as cooling towers, domestic water systems and closed heating/chilled circuits. Our Water Equipment Engineers manufacture equipment in-house, supported with CAD schematics / Revit files. We supply equipment such as reverse osmosis units, water softeners, and water filtration services. SOCOTEC UK is BIM level 2 compliant.
What’s in it for you?
Competitive salary plus a range of benefits including 25 days holiday (with option to buy more), electric car scheme (where applicable), employee recognition schemes, family friendly support, benefits and discounts app, employee assistance programmes, and enhanced company pension. SOCOTEC UK is Disability Confident accredited.
Why SOCOTEC?
We have over 2,000 colleagues across divisions delivering testing, inspection, and certification services throughout the UK. We provide career pathways, opportunities to work locally, nationally, or globally, and strong support for personal and professional development. #YouGrowWeGrow
Think you’ve got what it takes to add value to our success? We would love to hear from you and look forward to receiving your application.
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