The Junior Assistant Manager is responsible for coordinating and delivering the Customer Service experience and assisting the Community Manager and Asst Community Manger in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.
Key Role Responsibilities
1. Acts as a role model at all times by demonstrating the core values.
2. Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
3. Uses the Companys property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date.
4. Actively seeks interaction with residents to proactively seek to improve service delivery.
5. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
6. Oversees on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales ...