Job Advertisement: Front of House & Finance Administrator (Hybrid Role)
Join our team at CLiiKk Accident Repair Center (T/A Fix Auto Kidderminster) in a unique hybrid position that combines front-of-house customer service with finance administration using Xero software.
We are looking for a professional, organised, and customer-focused individual who can deliver outstanding service to our clients while supporting the business with accurate financial and administrative duties.
Position: Front of House & Finance Administrator (Hybrid Role)
Location: Droitwich, Worcestershire
Hours: Full Time, Monday to Friday (8am – 5pm, 37.5 hours per week)
Salary: £27,000 per year + Group Bonus Scheme (£150 – £500 per month)
Total Package: £28,800 – £33,000 per year (inclusive of salary + bonus)
Role Responsibilities:
* Welcome and assist clients and visitors in person, by phone, and via email.
* Deliver excellent customer service, ensuring a positive client experience throughout the repair process.
* Manage booking schedules, vehicle drop-offs, and collections.
* Handle client enquiries, updating them on repair progress and liaising with the workshop team.
* Use Xero software to manage invoices, payments, and financial records.
* Support the management team with financial reporting and administration.
* Ensure compliance with company processes, finance procedures, and industry standards.
* Carry out ad-hoc administrative and office duties as required.
Role Requirements:
* Strong background in customer service with excellent communication skills.
* Proven experience and proficiency with Xero finance software (essential).
* Organised, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
* Good IT skills with knowledge of Microsoft Office and general admin processes.
* Previous experience in the automotive repair industry desirable but not essential.
* Positive, professional, and proactive attitude.
Why Join Our Team:
* Competitive salary of £27,000 per year.
* Attractive group bonus scheme (ranging from £150 – £500 per month).
* Combined earning potential of £28,800 – £33,000 per year.
* Opportunity to combine customer service with finance responsibilities.
* Work in a professional and supportive environment.
* Be part of a reputable and growing accident repair centre.
If you have strong customer service skills and are confident using Xero software, we would love to hear from you. Apply today by submitting your CV and take the next step in your career with CLiiKk Accident Repair Centre.
Job Type: Full-time
Pay: £27,000.00-£33,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Canteen
* Company events
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
* Profit sharing
* Referral programme
Work Location: In person