This role will be responsible for driving operational excellence and aligning with strategic Go To Market plans, optimising profitability, and inspiring, leading and creating a high performing culture across the RS Local operations, supporting the sales and marketing functions in providing excellent customer service support. Placing the customer at the heart of what we do, you will create a progressive and forward-thinking team that is focussed on our customer needs and a great execution experience. In doing so, together as part of the Leadership Team we will delight the customer at every step of their interaction with RS. This role will give the individual the opportunity to operate in a highly complex, fast-moving, multi-cultural environment and be part of a wider EMEA leadership community. The person will be actively encouraged to seek out new and better ways of developing the UK&I markets in a future-proofed way. In addition to operating as the leader of the UK&I business, you will be part of a broader community with Sales, Marketing, Product, Sales effectiveness, and Solutions teams. You will be comfortable working in a matrixed environment and using all organizational levers for success—working towards common goals. You will be progressive in your thinking, style, and ways of working, and able to inspire new generations of talent in a rapidly changing digital world.
Responsibilities
* Managing the RS Local network as a critical last mile customer experience.
* Responsible for Technical Support, Calibration, Oil Sampling, Onsite Services, and contributing to the RS Plus business development team.
* Delivering high-value services and solutions, striving for continuous improvement and high customer satisfaction.
* Implementing new contract wins for value-added services and solutions into the branch network.
* Managing profitability and resourcing for maintenance and inventory solution contracts.
* Mobilising teams to establish new contracts and delivery points across the RS network.
* Overseeing a team of 200 people across 15 UK locations in line with strategic development of value-added solutions.
How I make a difference in this role
* Analyzing company processes and procedures.
* Developing process enhancement strategies.
* Investigating issues and complaints in current business processes.
* Establishing performance norms and standards.
* Monitoring staff performance and organizational processes.
* Collaborating to enhance productivity and staff satisfaction.
* Communicating ideas effectively to management.
* Leading and training staff teams.
* Supporting the implementation of new solutions with high-value customers.
* Ensuring seamless customer onboarding into BAU and retention plans.
* Extensive experience in process optimization, operations, or business management.
* Identifying organizational weaknesses.
* Having a strategic, analytical mindset.
* Possessing excellent communication and presentation skills.
* Understanding latest process enhancement strategies.
* Demonstrating dynamic problem-solving and leadership skills.
* Leading organizational change confidently.
* Developing and implementing sales strategies and performance goals.
* Managing inventory and working with vendors.
* Setting budgets and workflows.
* Proven experience working effectively in a matrix environment.
Leadership traits
* Accelerates change.
* Empowers teams to deliver excellence.
* Engages through effective communication.
* Develops high-performing teams.
* Makes sound judgments.
* Performs well under pressure.
* Strives for self-improvement.
About RS Group
RS Group is a global provider of industrial products and solutions, serving the maintenance, repair, and operation needs of businesses worldwide. We offer over 750,000 stocked products and deliver solutions across design, procurement, inventory, and maintenance. Our values—doing the right thing, delivering brilliantly, and making every day better—guide us. With around 9,000 employees globally, we aim to grow our UK & Ireland market from £700m to £1.5bn over the next five years through organic and inorganic growth. The UK has 15 local branches under RS Local, providing technical advice and quick pick-up services.
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