Advert
Administrative Assistant, CARE
Cardiff University School of Social Sciences is seeking to recruit an Administrative Assistant to work within the Centre for Adult Social Care Research (CARE) Research Centre that is located within the school.
In this role you will provide an administrative service to the Centre for Adult Social Care Research Centre, CARE, engaging in and completing a range of routine tasks to meet operational and customer service requirements. Providing support with administration, finance and other university processes, ensuring the CARE team is supported, and that key Centre duties are supported across all areas.
This post is full-time (35 hours per week), fixed term from 1st June 2025 until 31st May 2027.
Salary: £24,900 - £25,773 per annum (Grade 3), with annual increments up to final salary at top of grade). New appointments are usually made at the starting point of the salary scale.
Responsible to Alexandra Williams, Centre Manager, CARE
For an informal discussion about the role please contact Alexandra, WilliamsAM9@cardiff.ac.uk
Cardiff University offers many excellent benefits, including 40 days annual leave (including bank holidays), blended working (meaning you will be able to work from home for some of your time), a cycle to work scheme and other travel initiatives, annual increments up the pay scale, and more. It is an exciting and vibrant place to work, with many different challenges and is a proud Living Wage supporter.
As the biggest university in Wales – and a major employer, with more than 7,000 staff – we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.
This role is eligible to be offered on a blended working basis, meaning that as well as spendingtime working on campus you may spend some timeworking from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
Date advert posted: Thursday, 12 June 2025
Closing date: Thursday, 26 June 2025
Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Job Description
Key Duties
* Deal with a range of enquiries from internal (staff & students) and external (members of the public and stakeholders) customers in a professional manner, establishing their needs and adapting the standard responses accordingly.
* Work with others to make recommendations for the development and improvement of current University processes and procedures.
* Create good working relationships with key contacts to help improve service levels.
* Undertake a variety of administrative duties to support the team and department.
* Gather and review data to update administrative systems such as databases and spreadsheets, making sure the information is accurate, and highlighting to your line manager basic trends and patterns.
* Actively contribute to the success of the team and support the supervision and management of it.
Specific Duties
* Produce documentation, plan and support the organisation of all types of CARE meetings and events, take minutes/notes and ensure any arrangements are supported for in-person and online delivery.
* Process financial orders within standard university processes and protocols to support all types of CARE activity and ensure that these are properly followed up, monitored and recorded.
* Assist the CARE Communications Officer with standard uploads of website content and social media updates and with coordination of translation requests for communications outputs.
* Assist with administrative support for CARE Public Involvement activities and meetings, including supporting the CARE Public Involvement officer with arrangements for Public involvement meetings held in person and online.
* Assist with monitoring budget information and planning.
* Assist with data gathering, updating and cleaning for reporting.
* Assist with monitoring of generic inboxes, including forwarding on or responding to queries as appropriate.
* Maintain an equipment and stationery inventory for the Centre
General Duties
* Abide by all University policies and undergo appropriate personal and professional development.
* Perform other duties which are not included above, but which will be consistent with the role.
* Uphold the Professional Services Values & Behaviours or local equivalent.
Person Specification
Essential Criteria
* Ability to carry out a variety of administrative tasks, including ability to write clearly and concisely, and ability to follow financial procedures.
* Experience of working in an administrative or office setting.
* Experience of using common office IT packages (e.g. MS Office, including spreadsheets, email and calendar systems).
* Ability to set up and maintain standard administrative systems and procedures, including using University systems to collate and record data online and in hard copy. (Training will be provided where required).
* Ability to communicate with a wide range of people effectively and courteously whilst maintaining professional standards, adapting your language and style of communication depending on who you are communicating with.
* Ability to work well with your team, knowing how to give advice, guidance and feedback (to colleagues and members of the public) as appropriate.
* Ability to deal with requests for information or service, resolving customer issues where appropriate, or being able to escalate where necessary.
* Ability to plan and organise your own workload within agreed timelines as set by your Line Manager.
* Ability to use your initiative to solve problems and respond to queries, finding and proposing the best solution.
* Ability to multitask and successfully work on many different task areas, and delivering against varying and overlapping deadlines.
Desirable Criteria
* Ability to speak/understand Welsh or a willingness to learn
* Experience of working in a Higher Education environment or research environment.
* Experience of supporting event organisation
* Experience of updating website and social media content
* Experience of working with or liaising with people with lived experience of Adult Social Care.
IMPORTANT: Evidencing Criteria
It is Cardiff University's policy to use the person specification as a key tool for shortlisting. Therefore, candidates must evidence they meet ALL the essential criteria and, where relevant, the desirable.
As part of the application process, you are asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined in the person specification. Your application will be considered based on the information you provide for each criterion.
When attaching the supporting statement to your application profile, please ensure you name it with the vacancy reference number: XXXXBR.
Your application will be at risk of not being progressed if you do not evidence you have met all essential criteria. The school welcomes the submission of CVs to accompany evidence of the job-based criteria.
Please note that these are also the criteria shortlisted applicants will be assessed against at interview and/or by other means (e.g. a skills test).
Additional Information
The Centre for Adult Social Care Research (CARE) www.careresearchwales.org
The Centre for Adult Social Care Research (CARE), funded by Health and Care Research Wales, is a recently established research centre formed in partnership with the Centre for Trials Research. It brings together multi-disciplinary expertise from across the university, and fosters collaboration with experts elsewhere in the UK, external organisations and community groups, to develop cutting-edge research on adult social care, underpinned by substantial UK-level research funding.
CARE aims to build on an existing track record of research on adult social care and the health-social care interface, from across Cardiff University. To ensure its work is relevant to the social care sector, CARE has a strategic advisory group of senior leaders and policy makers, and also has set up advisory panels of practitioners and people with lived experience of receiving social care services. The development of CARE is supported by the Children’s Social Care Research and Development Centre (CASCADE), Exchange, and the Cardiff University schools of Social Sciences, Business, Healthcare Sciences, Law, Medicine, and Psychology. CARE also works with other research centres and groups across Cardiff University, and beyond.
CARE offices are located in the university’s new sbarc | spark building. Sbarc | spark is the first social science research park in the world. Part of the university’s £300m Innovation Campus, this purpose-built facility co-locates world-leading social science researchers with organisations and representatives from the public, third and private sectors - some of which are focused on social care - all working together to address the major complex challenges facing societies.
CARE’s home school is Cardiff University School of Social Sciences. The School is an inter-disciplinary centre of teaching and research. With strong links with the public and voluntary sectors, it seeks to lead on public and policy debates at international, national, and local levels and is renowned for its innovative scholarship across the social sciences and beyond. Further details of the School's activities may be found on our home page: http://www.cardiff.ac.uk/socsi
Salary Range Min.
25,733
Salary Range Max.
24,900
Job Category
Admin / Clerical
Grade
Grade 3 #J-18808-Ljbffr