Energy Metering Customer Advisor
Bury / £28,000 / Full Time
A growing and forward‑thinking energy supplier is looking for a Metering Data Operative to join its expanding operations team. The business has been established for over two decades and is known for delivering reliable energy services, innovative products, and a strong customer‑focused approach. The company encourages open communication, shared ideas, and a supportive working culture where people feel valued and empowered.
Benefits for the Energy Metering Customer Advisor include:
25 days annual leave plus bank holidays
Annual bonus scheme
Flexible working hours
Free onsite parking
Wellbeing support
Onsite gym
Regular social events and team‑building activities
About the Role of Energy Metering Customer Advisor:
This role plays a key part in managing the organisation's metering portfolio and supporting relationships with Meter Asset Managers (MAMs), customers, suppliers, and internal teams. You will be responsible for ensuring metering data is accurate, industry processes are followed, and queries are resolved efficiently. Your work will directly contribute to delivering a high‑quality service and maintaining strong operational performance.
The position also involves contacting customers or third parties to obtain meter readings and ensuring all relevant data is processed within required timeframes. Strong communication, organisation, and the ability to work under pressure are essential.
Key Responsibilities
Manage all meter and AMR (Automatic Meter Reader) installations, exchanges, removals, and asset updates, ensuring all data sources remain accurate and aligned
Source and update MAM details, ensuring all appointments and de‑appointments are correct
Resolve issues arising from incorrect meter or AMR data
Manage and resolve industry meter reading rejections
Liaise with customers, metering partners, reading agencies, suppliers, and internal teams to resolve metering and data queries
Support the rollout of AMR and Smart metering projects
Request, remove, or re‑synchronise AMR devices within agreed SLAs
Ensure meter readings are obtained and submitted within industry deadlines
Process industry data flows to maintain accurate supply point information for billing
Provide regular and ad‑hoc reporting to support operational and sales teams
Personal Attributes
Strong verbal and written communication skills
Excellent organisational skills and ability to prioritise in a busy environment
High attention to detail and accuracy
Proactive mindset with the confidence to suggest improvements
Flexible and willing to support other areas of the business when needed
Strong interpersonal skills with the ability to build relationships at all levels
Ability to influence, negotiate, and resolve issues effectively
Desirable Skills
Working knowledge of MS Office, particularly Excel
Experience within an energy supplier's operations function
Advanced Excel skills
Experience working with third-party agents such as MAMs or MOPs
For further information or to apply please contact Amanda at Time Recruitment