1st LINE IT SUPPORT SPECIALIST SANDIACRE, NG10 5AN (ONSITE) COMPETITIVE SALARY Are you passionate about technology and providing exceptional support? We’re looking for a proactive and customer-focused 1st Line IT Support Specialist to join our globally dispersed IT Service Desk team. THE ROLE: As a 1st Line IT Support Specialist, you will be required to: * Be the first point of contact for IT support, assisting end users across our global network * Troubleshoot and resolve common technical issues in real time — from software functionality and operating systems to network connectivity and browser problems * Manage incident resolution and escalate complex issues to Tier 2 support when needed * Handle imaging and deployment of computers, ensuring smooth setup and configuration * Maintain accurate stock records and support inventory management * Document fixes and contribute to our IT Knowledge Base * Collaborate closely with our global IT teams in the US, Italy, and Australia * Liaise with third-party vendors as required * Travel domestically when necessary * Uphold Progress Rail’s standards, policies, and procedures Tech You’ll Work With: Windows 11, Azure Virtual Desktop (AVD), Active Directory / Entra ID, SCCM, Microsoft 365. THE CANDIDATE: The ideal 1st Line IT Support Specialist: * Proven experience in a similar IT support role * Strong communic...